Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
The Quality Assurance Analyst is a civilian role in the Quality Assurance/Professional Standards Division tasked with providing analytical and administrative support for division resources, and organizational quality assurance analysis within the Charlotte-Mecklenburg Police Department. By utilizing existing information sources, this position offers support to law enforcement decision makers. Responsibilities include analyzing systems, procedures, and operations, recommending enhancements, preparing a variety of professional reports and analyses, and executing various analytical and administrative tasks to ensure compliance with rules and regulations set forth by the agency, city, and state.
Major Duties and Responsibilities
• Identifies trends, risks and opportunities arising from evolving science and technology, bringing attention to emerging challenges, and creating and implementing processes to identify those challenges.
• Identifies opportunities for improving service delivery methods and procedures; performs quality assurance and quality improvement reviews of procedures and work processes.
• Assures organization wide initiatives are focused and aligned to improve operational and program efficiencies and effectiveness.
• Compiles and analyzes information, makes interpretations, and provides concise reports based on data; uses findings to identify procedural gaps and future process considerations.
• Organizes/maintains sensitive, non-sensitive, and open-source case data and files into a logical, concise, and understandable order for retrieval.
• Shares best practices and benchmark information, finding opportunities to borrow, adapt, or re-engineer management practices and policies.
• Utilizes multiple software systems to prepare concise professional reports and presentations that assist leadership in decision-making processes.
• Supports decision-makers by assessing programs and policy efficiency.
• Supports accreditation and policy processes within the division.
• Supports video disclosure tasks and processes within the division.
• Researches and responds to inquiries and information requests.
• Prepares a variety of professional reports, analyses, and presentations.
• Performs related duties as required/assigned.
Knowledge, Skills & Abilities
• Proficient in computer literacy with an advanced level of expertise in Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint), along with familiarity with Adobe products.
• Maintain a high degree of confidentiality with an understanding of general practices related to legal records management, data protection, and privacy/confidentiality.
• Strong organizational, technological problem-solving skills and experience in data analysis, research methods, theory, and statistics, preferably in a law enforcement capacity.
• Critical thinking skills to analyze numbers, trends, and data, deriving novel conclusions from the findings.
• Knowledge of laws, codes, theories, principles, practices, and procedures as they apply to the police department.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Demonstrate capability in collaborative team settings while also being self-directed, exercising independent judgment and initiative, and ability to work under minimal supervision.
• Strong organizational, technological, and problem-solving skills. Experience working with large amounts of data: facts, figures, and numbers. Proficiency in performing data analysis utilizing research methodologies.
• Communicate proficiently with internal and external stakeholders through professionally prepared documents and reports.
Supervisory Responsibilities
This is a non-supervisory position.
ADA and Other Requirements
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
• Essential and marginal functions may require maintaining physical condition necessary for sitting, crouching, standing, walking, talking, hearing, or stooping.
• Adequate vision, hearing, and speech required.
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in turn could result in some level of stress, fatigue, or strain.
• Comprehension of written information in work related documents.
• Ability to hear, understand and distinguish speech.
Preferred Qualification
Bachelor’s degree from an accredited college or university with major work in criminal justice, political science, law enforcement, public administration, business management, crime analysis, mathematics, or a closely related field and 3+ years of experience.
Minimum Qualifications
High School Graduate or Equivalent and seven years related work experience
OR
Associate's Degree with five years related work experience
OR
Bachelor's Degree and three years related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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