Management Analyst #2407-202700-02

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Management Analyst will develop and possess a strong understanding of available technological resources that can be utilized to impact crime. This includes the ability to research what is needed within those resources and effectively communicate that information to the units and divisions within the department best positioned to use it for proactive enforcement and criminal investigative efforts. This job posting is for multiple vacancies. 

This specialized position focuses on crime and intelligence analysis. The primary responsibilities involve utilizing various databases and information sources within the Charlotte-Mecklenburg Police Department to provide decision support mechanisms for police personnel. This is a full-time salary position that may require working non-traditional time to meet deadlines for special projects.  

• Collects, summarizes, and analyzes data for statistical and analytical reports.
• Maintains computerized systems for data collection and tracking.
• Uses specified statistical software to analyze and interpret research data, as appropriate for the position.
• Utilizes various software and visualization tools to create, manage, and maintain data visualizations, aiding management, and department staff in understanding data trends, monitoring service delivery and performance, and tracking key performance indicators.

• Ensures compliance with established procedures and applicable regulations and laws.
• Develops and maintains database programs for departmental personnel and public audiences.
• Creates and distributes analytical reports.
• Maintains appropriate records of research methods and results.
• Works under guidelines for statistical reporting, analysis, and predictions governed by unit procedures, processes, and manuals.
• Interprets data and defining its significance, bias, or extension and prediction to customers or users.

• Researches, analyzes, evaluates, and correlates criminal intelligence information to determine source reliability, accuracy, and integrity.
• Develops investigative leads and links and distinguishes patterns and trends.
• Organizes and maintains sensitive, non-sensitive, and open-source case data/files in a logical, concise, and understandable order for retrieval.
• Serves as a liaison with internal and external groups and individuals to provide analytical assistance, collect/disseminate intelligence data, and share resource sources.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

· Ability to maintain a high degree of confidentiality with an understanding of general practices related to legal records management, data protection, and privacy/confidentiality.

· Demonstrated experience in descriptive statistics and other analysis techniques using Microsoft Excel.

· Must have strong working knowledge of connecting to data in a variety of SQL Server/Oracle databases using software such as Toad Data Point, MS Access, ArcGIS, and link analysis software to query, analyze and report on findings.

· Expertise and experience in handling complex datasets, including importing, merging, and reshaping datasets, as well as managing duplicates, discrepancies, missing entries, and other issues of large administrative data.

· Proficiency and creativity in visualizing, analyzing, and communicating insights from data.

· Experience in creating metadata/data dictionaries, designing and implementing reports, and using live data feeds, as well as developing data-driven dashboard applications.

· Collaborative, results-oriented, relationship-driven, with the ability to effectively communicate complex initiatives, trends, and data to stakeholders.

· Advanced knowledge and ability to perform data analysis and best practices in digital information management, retrieval, and delivery.

· Ability to extract administrative data and develop complex reports for presentation to various audiences.

· Ability to anticipate, analyze, and solve data problems.

· Skill to identify program or function requirements, set benchmarks, track timelines for deliverables, and communicate with relevant stakeholders.

· Ability to communicate effectively in writing and orally.

· Excellent organizational skills and strong attention to detail, with the ability to coordinate multiple work streams and work well under tight deadlines.

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

· Essential and marginal functions may require maintaining the physical condition necessary for sitting, standing, climbing, or walking for extended periods.

· Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.

· Adequate vision, hearing, and speech required.

Sensory Requirements:

· Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.

· Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.

· Comprehensive written information in work-related documents.

· Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phone.  This is not a remote position.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.