City of Charlotte Home

Engineering Services Investigator #2408-238700-01

Date Opened
Monday, August 19, 2024 4:32 PM
Close Date
Friday, August 30, 2024 11:59 PM
Section
Storm Water Services
Salary
  • $57,165.00 - $63,516.00/year
Employment Type
  • Full Time
Go Back View Benefits

Introduction

Storm Water Services' mission is to serve the City of Charlotte by improving surface waters and conveying rainwater safely through well-maintained storm drainage systems. Each year Storm Water Services invests $100+ million in capital improvements and staff manage hundreds of storm drainage improvement projects. Storm Water Services is one of the largest stormwater utilities in the Southeast with approximately 215,000 customer accounts and more than 200 full-time positions.  

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Professional

Summary

This position is based in the Storm Water Services’ Strategic Planning and Operations Division on the Investigation Team and performs investigative, planning, and customer service tasks related to storm water requests for service, inspections, and projects.

Major Duties and Responsibilities

  • Respond to customer calls and concerns
  • Create new service requests, research drainage issues, coordinate with other departments or teams within the division 
  • Serve as liaison between Storm Water Services and the 311 Call Center
  • Assist with Request for Service Investigations
  • Update and maintain project and customer request databases (Emerald and Cityworks)
  • Create project work orders
  • Close and archive projects
  • Track and report project status from investigation through design, construction, and close out
  • Manage record retention and close out documents
  • Track and assist with departmental risk management claims
  • Track and assist with Social Media, Public Records, Council, and City Manager Requests
  • Assist with management of supplies and inventory 

Knowledge, Skills & Abilities

  • Effective verbal and written communication skills
  • Excellent organizational skills 
  • Ability to work cooperatively with other City employees and the public 
  • Ability to plan, prioritize and organize work and complete assignments with minimal supervision 
  • Ability to apply conflict resolution techniques 
  • Computer skills including, Microsoft Office Products
  • Ability to learn Emerald and Cityworks 
  • Understand and interpret GIS maps using ArcGIS 
  • Ability to research deed information with Register of Deeds website 
  • Proficient in managing Excel spreadsheets; and producing reports.

Preferred Qualification

At least one year of experience in customer service (resolving customer inquiries and concerns)

Minimum Qualifications

High School Graduation or Equivalent and three years of relevant work experience

OR 

Associate's Degree and one year of relevant work experience

OR

Bachelor's Degree and no relevant work experience

Salary

$57,165.00 - $63,516.00 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.