HNS Youth Programs Manager #2408-267900-02

The Community Engagement Division of the City of Charlotte’s Housing & Neighborhood Services Department is a recognized leader in empowering residents and youth to engage through leadership development and proactive community improvement through our model of information sharing, inclusion, planning, resource delivery and celebration of community efforts.

• Provides day-to-day management of the Youth Programs team, which includes oversight and delivery of the Mayor’s Youth Employment Program, Job & Career Readiness Training, the Alternatives to Violence program, SAFE Charlotte grants, career exploration activities, and partnerships that promote youth civic engagement.
• Supervise, lead, and coach a team, to include creating team workplans, supervising work assignments, coaching and performance management of team members and recruiting for team members.
• Develops and implements a youth programs strategy in alignment with city priorities, monitors progress towards goals, and leverages tools, technology, and data for program development and continuous improvement.
• Develops a youth programs community of practice to align and work collaboratively with other city youth programs (e.g., Charlotte-Mecklenburg Police Department’s Youth Diversion Program and youth engagement unit, Community Relations Department’s youth programs).
• Works collaboratively with the city’s workforce development team to incorporate youth career exploration and workforce development into overall city strategy, including serving as a youth program liaison to a variety of economic and workforce development agencies, employer partner organizations and other community stakeholders.
• Works collaboratively with Mecklenburg County’s Office of Violence Prevention and community stakeholders to advance the city’s priorities for youth safety and the goals of The Way Forward violence prevention plan.
• Develops and maintains partnerships with Charlotte-Mecklenburg Schools, Mecklenburg County, criminal justice system stakeholders, higher education partners, civic and corporate leaders and others to advance the overall goals of Youth Programs.

• Ability to work independently in a complex environment with a high level of accuracy, reliability and collaboration
• Excellent skills in organization, oral and written communication, analytical and problem solving, leadership and team building
• Ability to perform multiple duties in addition to departmental responsibilities with frequent interruptions and time pressures
• Ability to lead change management
• A strategic thinker and energetic self-starter with creative research and project management and organizational skills
• Experience with marketing, media, and brand management, internship coordination, career assessment tools, as well as knowledge of career development theory and counseling
• Ability to manage multiple projects and initiatives with variable deadlines in a fast-paced environment
• Ability to work collaboratively and to build relationships among local and national businesses, community organizations, City and Charlotte-Mecklenburg Schools management, employees, other executives and external audiences
• A flexible team player with strong interpersonal skills and commitment to public service
• Demonstrated experience in effectively promoting talent and workforce development programs to the community
• Excellent interpersonal skills and a personal commitment to equity
• Knowledge of Microsoft Office Suite

High School graduate or equivalent and seven years of relevant work experience, OR an Associates degree and five years relevant work experience OR a Bachelor’s degree with three years of relevant work experience OR a master’s degree with one year of relevant work experience.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

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Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

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The City of Charlotte is a drug and alcohol-free workplace.