Communications Supervisor #2501-6541-01

• Assigns, directs, assists, and supervises Operator Dispatchers engaged in answering telephone and radio calls for emergency and non-emergency assistance; ensures adherence to established laws, regulations, policies and procedures; assists and advises subordinates as necessary to resolve problems as situations arise.
• Makes recommendations to the Department Head for assigning, scheduling, and related personnel matters; prepares and submits various reports and records as required or directed by the Department Head.
• Observes and ensures compliance with all applicable state and federal laws and regulations applicable to public employees, maintains proper certifications, reviews procedures and operations and makes recommendations for modifications and improvements.
• Supervises Operator Dispatchers and reports center incidents and performance issues to the Department Head and Deputy Director.
• Supervises and participates as needed in 911 emergency operations including the operation of radios, telephones, computers in receiving calls for emergency service and dispatching responding police, fire and EMS units.
• Monitors all aspects of operation of the CAD systems and information systems integrated with the City of New Haven, State of Connecticut, FBI, NCIC Systems. Maintains data necessary for the proper functioning of the Communications Center. Reports issues or problems to Department Head or Deputy Director.
• Prepares reports for City, State and Federal agencies and assists Department Head and Deputy Director with maintenance, storage and retention of all reports in accordance with regulations promulgated by the State and City.
• Assists in the development and implementation of an on-going training and quality assurance/quality improvement programs for Operator Dispatchers.
• Conducts shift change activities to inform personnel of important department issues or that previous shift information has been received and disseminated.
• Answers administrative calls from other departments or the public and resolves requests or inquiries or refers to appropriate agency or department contact.
• Conducts formal and/or informal employee meetings to discuss important issues or general work performance in the Communication Center.
• Conducts internal investigations by interviewing employees, obtaining statements, asking questions and explaining the details of the situation to the Department Head and Deputy Director for action.
• Approves leave requests in absence of the Department Head or Deputy Director and makes necessary adjustments to shift schedules based on available personnel.
• Handles personnel conflicts professionally and expediently.
• Documents employee attendance and performance issues; makes recommendations for disciplinary action to Department Head and Deputy Director; communicates outcomes to employees.

• Knowledge of the State of Connecticut 911 system and the routing of 911 calls.
• Knowledge of the City and the placement and capabilities of emergency response personnel and equipment.
• Knowledge of the principles of supervision, organization and management; ability to apply such knowledge.
• Considerable ability to work under pressure and to respond to crisis situations professionally and courteously.
• Ability to operate a variety of telecommunications equipment including computer terminals, radios, copiers, and phone/radio recording systems.
• Familiarity with the geography of the City of New Haven, its thoroughfares and features. Familiarity with adjoining jurisdictions, including State Police jurisdictions in the New Haven area.

• Must have experience in the use of a computer aided dispatch system.
• Ability to work various shifts and be flexible about days off.
• Must obtain the following certifications within 12 months of appointment and maintain throughout employment:

Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate within their submission that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.

It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. As such, this job announcement should be considered the exam announcement, and submissions may be evaluated prior to the posted closing date.

Information regarding the employment and selection process can be found HERE.