Child Support Specialist (Supervising)

Recruitment #17-415080-01


Improving the Lives of Solano County Children  

California's child support program works with parents and guardians to ensure children and families receive court-ordered financial and medical support. Child support services are available to the general public through a network of 51 county and regional child support agencies. Solano County Department of Child Support Services serves approximately 17,000 families. Some of the services provided include: locating a parent; establishing paternity; establishing, modifying and enforcing court order for child support; and establishing, modifying and enforcing an order for health coverage. 

The mission of the Department of Child Support Services is to promote the well-being of children and the self-sufficiency of families by assisting both parents to meet the financial and medical needs of their children through the delivery of quality child support establishment, collection and distribution services.  

To learn more about the Department of Child Support Services please visit our website:

The Position


  • is a highly motivated and energetic individual who will plan, assign, and supervise the work of a child support unit responsible for the collection and distribution of child support.
  • has strong organizational skills and the capability to review the quantity, quality, and timeliness of work performed by accounting and caseworker staff within the Child Support Enforcement (CSE) Collections and Distribution Unit.
  • possesses the ability to set effective priorities, organize, and balance workloads, and ensure the conformance of policies and procedures with federal and state child support enforcement laws and regulations through quality control. 
  • has excellent verbal and written communication skills and a commitment to providing a high level of customer service.    

The eligible list established from this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur or the need arises.


Either Pattern I

Education: Completion of 15 semester or 22.5 quarter units from an accredited college or university preferably in Sociology, Social Work, Business, Public Administration, Liberal Arts, Paralegal, Criminal Justice or other related courses, See Document Submittal Requirements for more information.


Experience: One year of advance journey level experience as a Child Support Specialist (Senior) (formerly titled Family Support Officer) in Solano County, or similar class in another agency, with exposure to all phases of Child Support operations.

OR Pattern II

Education: Completion of 15 semester or 22.5 quarter units, from an accredited college or university preferably in Sociology, Social Work, Business, Public Administration, Liberal Arts, Paralegal, Criminal Justice or other related courses, See Document Submittal Requirements for more information.


Experience: Three years of journey level experience as a Child Support Specialist in Solano County, or similar class in another agency, and at least one year of experience providing lead or supervisory experience in the public or private sector.

OR Pattern III

Education: An Associate’s degree, or equivalent, from an accredited college or university preferably in Sociology, Social Work, Business, Public Administration, Liberal Arts, Paralegal, Criminal Justice or other related courses, See Document Submittal Requirements for more information.


Experience: Two years of journey level experience as a Child Support Specialist in Solano County, or similar class in another agency, and at least one year of experience providing lead or supervisory experience in the public or private sector.


Applicants may be required to possess a valid California Driver’s License, Class C.

Note: All licenses, certificates and registrations must be kept current while employed in this class.

NotePursuant to the California State DCSS Information Security Manual, upon selection or hire, you will be restricted from accessing child support cases where you are a participant, and/or a person on the case is known to you (e.g., relatives, friends, or business relationships).

To review the job description for this position, please visit: 


Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2017 calendar year is $1,430.11 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage.

Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.   

Solano County participates in CalPERS retirement and contributes to Social Security.  

The County observes 12 fixed, paid holidays per year.    

Vacation is accrued at approximately 10 days per year for the first 3 years.   

Sick leave accrues at approximately 12 days per year.

Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 15, 20, 25, 30 and 35 years.

To review complete benefits information, please visit:  

 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Sick Time Off for every full hour worked.

To view the benefits for an extra-help position, please visit:

Selection Process

06/26/17 – Deadline to submit application and required documents.

07/06/17 – Tentative week for scoring supplemental questions.

07/18/17 – Tentative date for oral board exam for most qualified applicants.

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted.  These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

How to Apply

Please visit the County of Solano website,, to apply. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: or at the Department of Human Resources’ office,  and are due by the final filing date.

Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at (707) 784-6170 or at 675 Texas Street, Suite 1800 Fairfield 94533. The office is open Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

Document Submittal Requirements

An Associate’s Degree or College Transcripts are required for this position. All candidates must submit a copy of their college diploma (verifying the degree, date earned and area of specialization) or official/unofficial transcripts by the final filing deadline. Candidates who fail to submit their diploma or transcripts by the final filing date will be disqualified from the recruitment.

PLEASE NOTE THE FOLLOWING:  Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service.  The result must be submitted to the Human Resources Department no later than the close of the recruitment.  Please contact the local college or university to learn where this service can be obtained.

How to Submit Your Documents

In addition to uploading attachments when applying online, candidates may submit documents in-person or by mail at Solano County Department of Human Resources 675 Texas Street, Suite 1800, Fairfield CA  94533, by fax to (707) 784-3424, or by email to  When submitting documents in-person, by mail or by fax, include the recruitment title (Child Support Specialist - Supervising) and the recruitment number (17-415080-01).  If submitting documents by email include the recruitment title and recruitment number in the subject field.

Supplemental Questionnaire

This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely.  Omitted information will not be considered or assumed.  Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank.

Please note that the experience in your answers must be reflected in your employment history.


Please describe your experience working in the IV-D Program.


Please describe your experience as a supervisor or lead worker.  Include the number and job title of the staff you have lead or supervised, the scope of your responsibility (i.e. scheduling, training, hiring, disciplining, writing performance evaluations, etc.), the name of employer(s), your job title(s), and the dates you were employed when you gained this experience.  Any experience described in this answer MUST be listed in your application under the Employment Record. 


Describe your experience in preparing and analyzing narrative, investigative, and statistical reports.  Please include the types of reports, the frequency, sources for collecting data, names of your employer(s) where you produced the reports, and the dates you were employed. 


Describe your experience as a member or leader of a special project.  Include the project goal, length of project, your role and responsibilities, and the final outcome of the project.

Veterans Preference Points

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions.  A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE.  Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. 

Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score.  Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score.  Veteran’s preference points will only be added to passing scores in competitive open examinations.

Americans With Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES:  Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form:

This form must be received in the Human Resources Department by the final filing date of the recruitment.  Applicants will be contacted to discuss the specifics of the request.

Solano County

Click here to take a video tour of Solano County

The County of Solano offers a blend of agriculture, corporate business, cultural venues, festivals and events, and provides residents with many recreation and entertainment choices. The County is also home to Travis Air Force Base.

Solano County is centrally located and serves as a gateway to all that Northern California has to offer. The Napa Valley is less than 20 miles away, two world-class public universities (UC Berkeley and UC Davis) are 20 miles away, and both San Francisco and Sacramento are less than 40 minutes away. Day trips can also be made to South Lake Tahoe and Monterey.

With its strategic location, affordable housing, natural resources, responsible land use planning, and attractive quality of life, Solano County is a great place to live, learn, work and play.

County Population (January 2016): 431,498

The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.