Public Safety Telecommunicator I

This is the entry level class in the Public Safety Telecommunicator series, which is typically used as a training classification and requires proficiency in performing tasks of higher than average difficulty. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to Public Safety Telecommunications II and initially exercise less independent discretion and judgement in matters related to work procedures and methods. While in training, work is usually supervised while in progress and fits an established structure or pattern. After the training period is complete, employees may remain in this classification in a part-time capacity or may advance to the level of Public Safety Telecommunications II based on demonstrated proficiency in performing the full range of assigned duties.

Public Safety Telecommunicators are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire, and/or medical assistance from the public, relaying  information to the appropriate source for assistance, and performing related administrative duties.

Under general supervision, employees must exercise some initiative and independent judgment in determining how to respond to requests for service. An important aspect of work in this class is the ability to respond to emergencies in a controlled, expeditious manner. Employees must be capable of maintaining awareness of what is going on in an assigned area of the city to include knowing the locations of all in-service vehicles. Work is reviewed through observation of services rendered, records maintained, and periodic evaluation of work performance.

Public Safety Telecommunicators function in a stressful, fast paced environment and work shifts are specified by agency need and management direction.  The shifts may include nights, weekends, holidays, as well as mandatory overtime as required. Work is performed in a secured public safety communications center in a controlled, closely supervised, and highly structured work environment. Work requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones, and radios).

Upon successful completion of the probationary phase, a full-time Public Safety Telecommunicator may be approved for promotion to a Public Safety Telecommunications II, pay grade 26.

Answer emergency (9-1-1) and non-emergency telephone lines obtaining information, prioritizing and confirming the location of calls as well as making independent determination of appropriate action for processing all incoming calls for service, to include relaying pertinent information to the appropriate public safety response unit (police, fire, and/or emergency medical services/EMS) or providing callers with the appropriate advice or referral.

Operate and monitor two-way radio channels, computer aided display (CAD) monitors and other related sophisticated communications equipment systems, while efficiently gathering, prioritizing, and documenting caller information.

Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.

Summarize critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required.

Receive requests by phone or electronic format from law enforcement, fire/medical personnel, and other public safety agencies to access, enter, retrieve, and disseminate data utilizing local, state and national database systems; prioritize and effectively relay information in proper format to requesting agency. Contact outside public service divisions as requested and relay information as required.

Maintain service status of all mobile units for assigned area; dispatches units by radio using signal codes; dispatches wreckers to accidents and impounds following rotation schedule.

Determine the jurisdiction in which the incident occurred to recommend referral; determines if a police unit should be dispatched to a scene for an investigation to facilitate prompt referral of a case.

Record emergency calls or complaints, including type of service required, location, and identification of persons, time of dispatch, time “out of service”, and subsequent “return to service” of vehicles; maintains records as required.

Continue training in the receipt and evaluation of calls for service from citizens; advises citizens on calls that are not of an emergency nature.

Operates personal computers, two-way radios, and other pertinent equipment.

Performs related work as required.

Working knowledge of: the methods, practices, and regulations pertaining to radio transmitting equipment operations; the city, and its geography.

Some knowledge of: zone boundaries; effective communications techniques; records keeping and reporting; the operation of personal computers.

Ability to: react quickly, calmly, and rationally in emergencies; speak clearly and communicate effectively with police officers, firefighters, and the general public; fluently speak a second language might be required; maintain accurate records; establish and maintain effective working relationships with employees and the general public; operate radio dispatching equipment.

Skill in: the use and care of radio dispatching equipment; basic typing/keyboard.

Graduation from an accredited high school or vocational school; or an equivalent combination of training and experience. Possession of some typing or keyboard skills. Preference may be given to individuals with previous experience or who are bilingual (English/Spanish).

Preference may be given to applicants who are already state certified as 911 Public Safety Telecommunicators or to individuals with previous dispatching experience.

Successfully complete and maintain the State of Florida 911 Public Safety Telecommunications certification.

A pre-employment test is required for all applicants considered eligible per the posted minimum qualifications.  Following submission of your application, you will receive email notification of your eligibility status within three (3) business days.  Applicants who meet minimum eligibility requirements will be provided test registration information.   If you do not receive an eligibility status update within three (3) business days, contact Employment Services at 813-274-8911 for further assistance.

Candidates must pass a thorough background investigation and drug testing during pre-employment process.

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