State of Maryland

A Service Work Supervisor is the supervisory level of custodial work in State agencies.  Employees in this classification supervise a large or medium-sized group of unskilled service workers in the cleaning and care of buildings and adjacent grounds to ensure that these areas are kept in a neat, orderly and sanitary condition.   Employees in this classification issue routine assignments and give specifically detailed instructions and are responsible for inspecting the finished work to ensure that it meets established standards.  Employees in this classification are responsible for training new employees in dusting, sweeping, dry and wet mopping, scrubbing, waxing, polishing, buffing, spraying, and the care and use of cleaning implements and modern housekeeping appliances.  Employees in this classification normally supervise a medium-sized group of service workers and, in some places, hospital patients designated to work in the section, and at times, may supervise the moving and lifting of heavy furniture and other equipment.

Employees in this classification receives general supervision from a Maintenance Supervisor of the agency.  When assigned to supervise a large group, employees in this classification are generally assisted by a Service Work Chief.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

Organizes, assigns and supervises the work of a medium or large group of general service workers performing manual tasks in the cleaning and care of buildings and adjacent grounds;

Trains new employees;

Recommends on retention, suspension and dismissal of assigned workers;

Inspects completed work for adherence to standards of sanitation and orderliness;

Prepares reports and maintains records;

Maintains control of cleaning equipment and supplies;

Performs janitorial work to the extent that supervisory duties permit or the absence of assigned service workers;

May participate in hiring new employees;

Performs other related duties.

Knowledge, at the thorough level of expertise, of approved cleaning methods and materials;

Ability to supervise employees;

Ability to estimate quantities and cost of materials needed;

Ability to comprehend instructions;

Ability to prepare reports and maintain records;

Ability to train employees in janitorial work;

Ability to work harmoniously and effectively with others;

Ability to use and make minor repairs and adjustments to cleaning implements including brooms, dry and wet mops, brushes, dusters, carpet sweepers and modern housekeeping appliances for cleaning, vacuuming, buffing and waxing;

Ability to make simple adjustments to building fixtures and equipment;

Ability to accept direction and instruction.

Education:   Completion of the Sixth grade.

Experience: Two years of experience as a service worker and/or Service Work Chief in State service.

                                                                  OR

Five years of experience in building, dormitory, apartment house, hotel, and/or motel housekeeping, caretaking or cleaning. Two years of this experience must have been supervisory experience.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime as provided by the State Personnel and Pensions Article, Section 8-305.