State of Maryland

A Police Communications System Technician II performs the full performance level of quality control compliance work, as a quality control technician, in automated law enforcement and criminal justice system operations.  Employees in this classification conduct quality assurance reviews of data base records all state agencies accessing the automated law enforcement and criminal justice systems.  Employees in this classification do not supervise other positions but may provide guidance and instruction to lower level technicians and provide technical assistance and direction to agency communications personnel.  

Employees in this classification receive general supervision from the Manager of the Communications Control Center, Police Communications Division or other designated official within State Police headquarters. The nature of the work may require employees to work evening, holiday, and weekend hours.  

Positions in this classification are evaluated using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of a class specification.   

The Police Communications System Technician I and the Police Communications Technician II are differentiated on the basis of supervisory control exercised by the supervisor over these employees.  The Police Communications Technician I performs the duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed.  The Police Communications System Technician II performs the full range of duties and responsibilities under general supervision.  

Conducts quality assurance reviews of database records for all state agencies accessing the National Crime Information System (NCIC) and Maryland Electronic Telecommunications Enforcement Resource System (METERS);

Reviews agency case documentation against data base files, observe system utilization practices:

Ensures agencies adherence to the procedures, methods, regulations, policies, and standards of the NCIC and METERS systems;

Instructs agency operators on proper system techniques when errors or non-compliance issues can be resolved;

Determines agency user eligibility for access of NCIC and METERS systems;

May provide formal training when requested by trainers in the Public Safety Data Center;

Responds to inquiries from system user agencies regarding specific NCIC/METERS application techniques;

Prepares and maintains various statistical, activity, and correspondence files and logs;  

Performs other related duties.

Knowledge of and application of the operational procedures, policies, regulations, and methods of the Maryland Electronic Telecommunications Enforcement Resource System, National Crime Information Center System, and National Law Enforcement Telecommunications Law Enforcement System;            

Knowledge of and use of computer terminal system equipment and operating procedures.            

Knowledge of criminal justice record information validation procedures;            

Ability to communicate directions and advice in a clear, concise format;            

Ability to prepare and maintain logs, records, and reports;           

Ability to establish and maintain effective working relationships with personnel both inside and outside the agency;

Ability to perform audit/quality control functions and to independently produce summary reports of findings.

Education:    Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  Five years experience performing communications services through the Maryland Electronic Telecommunications Enforcement Resource System and National Crime Information Center.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience. 

1. Applicants are subject to an extensive background investigation prior to appointment.

2. Employees in this classification may be required to work on weekends and holidays.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.  

This classification is assigned to Bargaining Unit B, Administrative, Technical and Clerical classes.  As provided by the State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime, as provided by the State Personnel and Pensions    Article, Section 8-305.  

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance levels in a classification series.  In order to be non-competitively promoted to the next level in a NCP series an employee must: 1) perform the main purpose of the class as defined in the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification; and 3) meet the minimum qualifications of the classification.