State of Maryland

A Human Service Administrator I is the supervisory or managerial level of work directing and coordinating a human service program of limited scope or assisting in the direction and coordination of a more complex human service program.  Human service programs include child support, child welfare, adult services, family investment, aging, energy assistance, federal compliance, Title IV-E program, or volunteer program administration.  Employees in this classification develop and implement work procedures and administrative controls, assist in the formulation of departmental policies, guide the staff in overall planning of the activities of the program and review the operating efficiency of the program.  Employees in this classification supervise, directly or indirectly through subordinate supervisors, lower-level Human Service Specialists, other technical and professional staff and support staff.

Employees in this classification receive general supervision from a higher-level Human Service Administrator or other designated administrator.  The work may require travel throughout the State of Maryland.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

The Human Service Administrator I is differentiated from the Human Service Specialist V in that the Human Service Administrator I directs and coordinates a human service program of limited scope or assists in the direction and coordination of a more complex human service program and has program budgetary responsibilities that includes preparation of the budget, allocation of funds and monitoring expenditures while the Human Service Specialist V has supervisory responsibility for lower-level Human Service Specialists and/or functions as a technical subject matter expert in a specific human services program with responsibility for program administration, the planning and implementation of new or revised programs, procedures, practices and processes, and the disposition of a variety of problems, issues and projects.  The Human Service Administrator I is differentiated from the Human Service Administrator II-IV classifications in that the Human Service Administrator II-IV function as program managers with responsible for programs of greater scope and responsibility.

Supervises lower-level Human Service Specialists and/or other technical and professional staff in a specific human service program, such as child support, child welfare, adult services, family investment, energy assistance, federal compliance, Title IV-E program, or volunteer program administration;

Administers a human service program with responsibility for the planning and implementation of new or revised procedures, practices and processes, and the disposition of a variety of problems, issues and projects;

Evaluates reports and recommendations of subordinate staff for conformance with
the appropriate laws, policy and case precedent and determines adequacy of recommendations;

Advises subordinates and staff assigned to other areas on the handling of special cases involving unusual ramifications or applications of the human services policies and procedures;

Ensures compliance with departmental policies, directives, and objectives in day-to-day operations;

Recommends changes in legislation, policies or procedures;

Participates in the formulation and modification of program goals, and in the process of program planning;

Prepares final reports and evaluations of the human service program;

Plans, conducts or supervises special projects or analyses of the human service program;

Conducts studies and analyses of agency human service programs, procedures,
practices and organizations and makes recommendations to improve system efficiency and operations;

Consults with program heads and administrative officials regarding policies, trends and interpretation of data and program needs;

Prepares statistical tables and charts, work-flow charts, staffing patterns and organizational charts;

Plans and implements new or revised procedures, practices and processes;

Assists in the formulation and preparation of an agency's budget;

Performs other related duties.

Knowledge of analytical principles and research methods and techniques used in collecting, compiling and organizing data and used in drawing reasonable inferences from data;

Knowledge of principles, theories, practices and protocols applicable to one or more human service areas such as program planning or evaluation, child support, child welfare, adult services, family investment, energy assistance, federal compliance, Title IV-E program, or volunteer program administration;

Skill in the collection, compilation, classification and tabulation of data;

Skill in the gathering of information through interviews;

Skill in the preparation of clear, accurate and detailed reports;

Ability to train and supervise lower-level staff;

Ability to understand a Department of Human Services agency’s purpose, programs, organization and procedures;

Ability to use computer software applications;

Ability to establish and maintain professional working relationships with customers, employees, supervisory and management staff, personnel from other agencies and institutions and the general public;

Ability to effectively organize and manage work assignments and meet deadlines;

Ability to communicate effectively.

Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours on a year-for-year basis for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit as indicated by the designation of S (supervisor), M (manager), T (agency head), U (Board or Commission member), W (student), X (Used by agency or excluded by executive order), or Z (confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and therefore, all positions in those agencies are excluded from collective bargaining.