State of Maryland

A Maryland Department of Labor (MDL) Computer Information Services Specialist Supervisor is the supervisory level of work evaluating, implementing and maintaining personal computer hardware and software specific to the Maryland Department of Labor.  Employees in this classification supervise lower-level MDL Computer Information Services Specialists.

Employees in this classification receive general supervision from a MDL Computer Information Services Specialist Manager, information technology administrator or other administrator.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The MDL Computer Information Services Specialist Supervisor is differentiated from the MDL Computer Information Services Specialist II in that the MDL Computer Information Services Specialist Supervisor has supervisory responsibility for lower-level MDL Computer Information Services Specialists while the MDL Computer Information Services Specialist II performs the full range of duties and responsibilities under general supervision.  The MDL Computer Information Services Specialist Supervisor is differentiated from the MDL Computer Information Services Specialist Manager in that the MDL Computer Information Services Specialist Manager has supervisory responsibility for MDL Computer Information Services Specialist Supervisors.

Plans, coordinates, supervises and evaluates the work of lower-level MDL Computer Information Services Specialists;

Reviews user needs and requests for automation, evaluates personal computer hardware and software solutions to user needs and recommends acquisition of appropriate personal computer hardware, software and services;

Assists users in developing the conceptual design of personal computer systems and coordinates the development of personal computer system applications with IT Programmer Analysts;

Plans, coordinates and conducts formal and informal training programs for personal computer users;

Develops user manuals for personal computer hardware operation and software applications;

Manages and controls inventory of personal computer hardware and software, supplies and equipment;

Administers service contracts and purchase agreements for personal computer hardware, software and equipment;

Uses generally accepted computer programming languages to customize packaged personal computer software applications and to create special purpose office applications and data bases;

Reviews personal computer literature and attends workshops, seminars and training classes to learn the personal computer hardware and software used by the agency and to keep abreast of the latest developments in personal computer information services;

May assist users in preparing procurement documents for personal computer hardware, software, services and equipment;

May provide input into the departmental information technology master plan and budget;

May act as security representative to administer security issues related to computer connections, computer networks and personal computer systems;

May coordinate the maintenance and modification of computer system applications;

May monitor processing of data by computer systems and coordinate the resolution of production problems;

May install and troubleshoot personal computer hardware and software;

May supervise support staff responsible for user support, hardware installations, data entry and other support functions;

Performs other related duties.

Knowledge of the functions and capabilities of personal computers;

Knowledge of personal computer operating systems and software packages for word processing, spreadsheets, communications, graphics, data bases and other applications;

Knowledge of generally accepted computer programming language tools used to customize software applications and create special purpose applications and data bases;

Knowledge of personal computer training methodologies;

Skill in evaluating personal computer hardware, software and services to resolve user needs;

Skill in training personal computer users in software applications and operation of the hardware;

Skill in diagnosing and resolving personal computer hardware and software problems for users;

Skill in customizing software applications and data bases for users and for generating reports;

Skill in administering contracts and purchase agreements for personal computer hardware and software;

Ability to prepare budgets, manage expenditures and to follow procurement policies and procedures related to personal computers;

Ability to coordinate information technology projects and issues with users and information technology personnel;

Ability to install personal computer hardware and software;

Ability to communicate effectively and to establish and maintain effective working relationships with users, vendors, installers, consultants, MDL Computer Network Specialists, IT Programmer Analysts, Computer Operators, other information technology personnel, Budget Analysts, fiscal officers and program administrators;

Ability to plan, coordinate, supervise and evaluate the work of lower-level MDL Computer Information Services Specialists.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.  

Experience: Two years of experience evaluating, implementing and maintaining personal computer hardware and software.

Notes:

1. Candidates may substitute additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.  

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System. All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit as indicated by the designation of S (supervisor), M (manager), T (agency head), U (Board or Commission member), W (student), X (excluded by agency), or Z (confidential). As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and therefore, all positions in those agencies are excluded form collective bargaining.