State of Maryland

An Emergency Management Operations Officer Supervisor is the supervisory level of work operating emergency management communications equipment, computer workstations and software packages at the State Emergency Operations Center (SEOC) at the Maryland Emergency Management Agency.  Employees in this classification monitor, collect, analyze, prioritize and report on emergency incidents and disasters on a statewide, regional, national and international level which may affect Maryland public safety.  Employees in this classification supervise Emergency Management Operations Officers.

Employees in this classification receive general supervision from an Emergency Management Operations Officer Manager.  Employees are subject to call and may be assigned to day, evening or night shifts which may include weekends and holidays.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work Sections of the class specification.

The Emergency Management Operations Officer Supervisor is differentiated from the Emergency Management Operations Officer in that the Emergency Management Operations Officer Supervisor has supervisory responsibility for Emergency Management Operations Officers while and the Emergency Management Operations Officer performs the full range of duties and responsibilities under supervision.  The Emergency Management Operations Officer Supervisor is differentiated from and the Emergency Management Operations Officer Manager in that the Emergency Management Operations Officer Manager has supervisory responsibility for Emergency Management Operations Officer Supervisors.

Plans, coordinates and supervises the work of Emergency Management Operations Officers on an assigned shift;

Trains and instructs Emergency Management Operations Officers in emergency operations procedures and protocols;

Schedules shift staff in order to provide necessary coverage;

Oversees the monitoring, collecting, organizing, analyzing and reporting of emergency incidents and disasters on a statewide, regional, national and international basis which may affect Maryland public safety;

Contacts State and local emergency managers and directors, 911 and communication dispatchers, Federal Emergency Management Agency officials, regional officers of the National Weather Service and the Emergency Operations Centers of neighboring states to gather or provide emergency incident or disaster information, to check, coordinate and provide interoperable communications and to respond to requests for information or resources;

Analyzes, interprets and prioritizes incident reports provided by Emergency Management Operations Officers, noting key issues and trends, and makes recommendations for appropriate action based upon that information to the Emergency Management Operations Officer Manager, and the Deputy Director and Director of Maryland Emergency Management Agency;

Oversees the production of the daily incident reports and logs;

Ensures that Emergency Management Operations Officers follow standard operating procedures and that duties and functions assigned to the shift are completed by observing staff and reviewing logs and reports;

Conducts staff training exercises to test the maintenance and responsiveness of emergency communications equipment and procedures;

Supervise the completion of special projects assigned to the shift such as the development and maintenance of databases and the development of exercise scenarios designed to improve emergency operations capabilities;

Attends all required classes, seminars, workshops and other educational opportunities designed to maintain or enhance emergency analysis, communication and supervisory skills;

May be required to travel to emergency or disaster sites in order to facilitate or coordinate emergency communications;

Performs other related duties.

Knowledge of emergency response communications equipment and systems to include interoperable communication switches used in responding to emergencies or coordinating emergency, safety or disaster relief;

Skill in obtaining, prioritizing and disseminating information under stressful conditions;

Skill in recommending responses to emergency incidents and disasters based upon information received and analyzed;

Ability to plan, coordinate and supervise the work of Emergency Management Operations Officers;

Ability to train and instruct Emergency Management Operations Officers;

Ability to operate emergency management communications equipment;

Ability to obtain, prioritize and disseminate information under stressful conditions;

Ability to recommend responses to emergency incidents and disasters based upon information received and analyzed;

Ability to clearly communicate information with others at Federal, regional, State, and local levels concerning the preparation for, response to and recovery from emergency incidents and disasters;

Ability to oversee the completion and maintenance of logs, reports and databases of emergency response communications work;

Ability to complete assigned special projects such as developing emergency response and training exercises.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience in emergency communications work related to police, fire/rescue, medical service or military operations; or in coordinating emergency, safety or disaster relief efforts.

Notes: 

1. Candidates may substitute additional experience in emergency response communication work responding to emergencies or coordinating emergency, safety or disaster relief on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in emergency communications systems and equipment operations classifications or specialty codes in the emergency management field of work on a year for year basis for the required experience.

1. Employees in this classification are subject to call 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit as indicated by the designation of S (supervisor), M (manager), T (agency head), U (Board or Commission member), W (student), X (Used by agency or excluded by executive order), or Z (confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and therefore, all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime as provided by State Personnel and Pensions Article, Section 8-305.