State of Maryland

A DJS Case Management Program Supervisor is the program supervisory level of work providing community juvenile case management services for a county or jurisdiction.  Employees in this classification direct the implementation and coordination of all intake, supervision, probation and after-care services for juveniles and serve as department representatives on Local Coordinating Councils and Local Management Boards.  Employees in this classification supervise lower-level DJS Case Management Specialists, and in large jurisdictions may supervise DJS Case Management Specialist Supervisors.

Employees in this classification receive general supervision from a DJS Assistant Area Director or other designated administrator.  Employees may be assigned to work evenings and weekends and may be subject to call-in based on staffing needs.  Employees may be required to travel throughout the State to attend court proceedings, visit homes, schools, community based services and juvenile residential facilities.

Positions in this classification are evaluated using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The DJS Case Management Program Supervisor is differentiated from the DJS Case Management Specialist Supervisor in that the DJS Case Management Program Supervisor has program responsibility for all county or jurisdictional case management service and serves as department representatives on Local Coordinating Councils and Local Management Boards while the DJS Case Management Specialist Supervisor has supervisory responsibility for lower-level DJS Case Management Specialists.  The DJS Case Management Program Supervisor is differentiated from the DJS Assistant Area Director in that the DJS Assistant Area Director has supervisory responsibility for DJS Case Management Specialist Supervisors and DJS Case Management Program Supervisors and directs all case management services for multiple counties or jurisdictions.

Plans and directs the implementation and coordination of the delivery of all case management services for juveniles in a county or geographical region;

Plans, coordinates, supervises and evaluates the work of lower-level DJS Case Management Specialists, and may plan, coordinate, supervise and evaluate the work of DJS Case Management Specialist Supervisors;

Trains lower-level DJS Case Management Specialists and may train DJS Case Management Specialist Supervisors;

Represents the Department of Juvenile Services on the Local Coordinating Council and the Local Management Board in the review of intrastate and interstate residential placements;

Evaluates county or geographical region case management services to identify trends, problems, and staff and resource needs;

Prepares or reviews program and budgetary planning and evaluation reports for a county or geographical region;

Approves purchase of care and services for cases in assigned county or geographical region;

Develops and implements procedures to ensure effective and efficient case management operations in a county or geographical region;

Acts as a liaison to community organizations to develop and coordinate after-care plans and services for juveniles;

Instructs staff on case management practices and methods used in the implementation and coordination of the delivery of services and treatment plans for juveniles;

Instructs staff on the appropriate interpretation and application of juvenile services laws, regulations, policies and procedures;

Monitors staff activities to prioritize workload, identify case progress and provide direction and guidance on treatment needs and goals, case complexities and disposition;

Monitors and evaluates case records in the automated database system to ensure the accurate, timely and complete documentation of case activities and files;

Reviews and approves staff correspondence, reports and recommendations for the appropriate course of action and viable alternatives in the management of juvenile cases;

Meets with representatives from the State’s Attorney’s and Public Defender’s Offices, court administrators, judges and masters, legal representatives, police, public and private agency personnel, parents and families to obtain or clarify information, explain procedures and expectations, coordinate treatment services, address questions concerning case reports, discuss staff recommendations and court presentations, resolve concerns and complaints and negotiate alternative placements;

Conducts and attends in-service training on current juvenile treatment and behavior modification theories, principles, techniques and practices;

Represents the Department at public meetings and on committees, local boards and task forces to discuss juvenile services, issues, resources, programs and procedures;

May prepare and present testimony for court proceedings in the adjudication and disposition of juvenile cases;

May carry a caseload and implement and coordinate the delivery of services and treatment plans for juveniles; May conduct group and individual behavioral modification counseling sessions for juveniles;

May manage building or office operations, such as supplies, equipment, fleet, inventory and maintenance services;

Performs other related duties.

Knowledge of case management techniques, methods and procedures of the juvenile services system;

Knowledge of the laws, regulations, policies and procedures of the juvenile services system; Knowledge of the processes and procedures of the juvenile court system;

Knowledge of the principles, methods, techniques and practices of behavioral modification and treatment of juvenile anti-social patterns of behavior;

Knowledge of the public and private resources addressing juvenile service needs in the areas of residential and non-residential treatment, behavior modification, education, employment, health, detention, and law enforcement;

Skill in interviewing juveniles and family members to obtain and clarify information and explain procedures and expectations;

Skill in applying screening and assessment tools to identify juvenile needs, behavior modification goals, appropriate treatment services or after-care planning;

Skill in evaluating juveniles’ treatment progress and compliance with terms and conditions of informal supervision, probation, after-care supervision or residential placement;

Ability to supervise and train lower-level DJS Case Management Specialists and staff;

Ability to evaluate case management operations to identify trends, problems and staff and resource needs;

Ability to conduct group and individual behavioral modification counseling sessions for juveniles;

Ability to prepare accurate, comprehensive and complete legal documents, correspondence, reports and narratives;

Ability to use computer systems to maintain case records, identify problems, produce reports and access informational resources;

Ability to monitor and evaluate case activities to ensure the proper and timely management and disposition of cases;

Ability to observe and interpret behaviors of juveniles with patterns or histories of unacceptable social behavior;

Ability to identify and manage manipulative behavior;

Ability to maintain confidentiality of juvenile case material and related information;

Ability to testify in court proceedings;

Ability to communicate effectively with juveniles, staff from juvenile services facilities, parents and families, court personnel, attorneys, law enforcement personnel, representatives from public and private organizations and the general public.

Education:   A Bachelor’s degree from an accredited college or university.

Experience: Four years of experience providing case management services to emotionally or socially maladjusted, delinquent, victimized, or exceptional juveniles in a community or residential setting.

Notes:

1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences or criminal justice from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.

2. Candidates may substitute possession of a Master’s degree in the social or behavioral sciences or criminal justice from an accredited college or university for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology and Welfare field of work on a year-for-year basis for the required experience and education.

1. Candidates appointed to positions in this classification are required to become fully certified by the Maryland Correctional Training Commission within 90 days of appointment and maintain certification while employed.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

1. In accordance with the Correctional Services Article, Section 8-209 of the Annotated Code of Maryland, the Maryland Correctional Training Commission shall establish the minimum qualifications for probationary or permanent appointment of a Department of Juvenile Services employee in a mandated position. These requirements are listed in detail in the Code of Maryland Regulations 12.10.01.04, general regulations of the Maryland Correctional Training Commission, and include:

    U.S. Citizenship or Resident Alien status

    Must be at least 21 years of age

    A thorough background check, including fingerprinting and drug testing

    An oral interview, and

    Physical and psychological examinations.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit as indicated by the designation of S (supervisor), M (manager), T (agency head), U (Board or Commission member), W (student), X (Used by agency or excluded by executive order), or Z (confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and therefore, all positions in those agencies are excluded from collective bargaining.