State of Maryland

This is responsible administrative work directing and coordinating a human service program of limited scope or assisting in the direction and coordination of a more complex program. The employee in this classification exercises considerable independent judgment in the interpretation and application of laws, procedures and regulations in connection with various phases of the administrative process. In Child Support, the employee may direct either the Support Enforcement unit or Field Service unit. In Income Maintenance, the employee may direct the Field Operating, Policy or Food Stamps section. The work requires that the employees assist in the formulation of departmental policies. The employee devises and installs work procedures and administrative controls, and assists and guides the staff in overall planning of the activities of the program and reviews the operating efficiency of the program. Public contacts required of the employee are wide, varied and frequently at high levels.

The employee in this classification receives administrative direction from the director of the department and/or from a designated higher level-administrator. Work effectiveness is evaluated through conferences and reports in terms of the achievement of program goals. The employee exercises general direction over all of the technical, professional and clerical employees assigned to the program. The four years of the specialized experience must have been in planning, training or consulting in the area of child development; or one year of experience in an administrative capacity in a child development program or an educational program designed primarily for children.

Directs or assists in the direction of the activities of an assigned human service program;

Plans, organizes and supervises the work of assigned subordinate personnel;

Reviews and assists in the development of departmental policies and programs;

Makes recommendations to the director of the department concerning new or revised legislation affecting the department;

Promotes the work of the department through frequent contact with interested groups and individuals;

Represents the department in a liaison capacity with officials of other agencies concerning administrative activities;

Develops and implements rules, regulations, standards and controls for carrying out the work of the assigned program;

Supervises the preparation of the budget for the assigned program;

Performs other related duties.

Expert knowledge of the principles of growth and development of children; of the dynamics of children in groups, of day care program content; of the philosophy of regulatory and licensing programs in child development; of the management of day care centers; of the purchase of day care service programs; and of day care program planning.

Expert knowledge of the principles, practices and procedures of business and public administration; of modern office management methods, theories, and principles.

Working knowledge of the principles and practices of governmental accounting, budgeting and public personnel administration; of organizational structures, staffing patterns and administrative controls; of the principles of supervision.

Elementary knowledge of data processing theories and methods; of personnel and fiscal planning.

Ability to plan, organize and direct the work of others; to develop and install administrative procedures and to evaluate their efficiency and effectiveness; to present recommendations clearly and concisely; to exercise judgment and discretion in applying and interpreting departmental policies and procedures; to establish and maintain harmonious working relationships with other administrative officials and the general public; to exercise initiative, imagination and sound judgment in making decisions conforming with laws, regulations and policies.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

 Experience: Six years of experience in administrative, professional or technical work, one year of which must have involved supervision of other employees or exercising responsibility for program development. Four years of this experience must have been in a human service program closely related to the option for which application is submitted.

 Notes:

 1. Applicants may substitute education at the graduate level at an accredited college or university in a field closely related to the specified option at the rate of 30 semester hours per year for a maximum of two years of the required general experience.

 2. Experience in professional or technical work closely related to the option for which application is submitted may be substituted on a year-for-year basis for the required four years of college education.