State of Maryland

A Job Service Specialist IV is the lead level of work in the field of workforce development.  Employees in this classification are responsible for overseeing the daily operations of a workforce development unit.  Employees in this classification assign, review and approve the work of and train lower-level Job Service Specialists.

Employees in this classification receive general supervision from a Job Service Specialist Supervisor I or other designated supervisor.  The work may require travel to various employer work sites in order to promote use of public workforce development services.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Job Service Specialist IV is differentiated from the Job Service Specialist III in that the Job Service Specialist IV assigns, reviews and approves the work of and trains lower-level Job Service Specialists, and is responsible for overseeing the daily operations of a workforce development unit or specialized program while the Job Service Specialist III is responsible for overseeing the daily operations a of a specialized workforce development program.  The Job Service Specialist IV is differentiated from the Job Service Specialist Supervisor I in that the Job Service Specialist Supervisor has supervisory responsibility for lower-level Job Service Specialists and directs the operations of one or more workforce development units. 

Plans, directs and coordinates the operations of a workforce development unit or specialized workforce development program, such as Local Veterans Employment Program, Early Intervention Program or Job Development program;

Trains, assigns and reviews the work of Job Service Specialists;

Implements and coordinates work procedures and processes;

Interviews job applicants to determine occupational qualifications and classifications and analyzes work experience, education and vocational training, and degree of job readiness;

Evaluates an applicant’s qualifications such as education, experience and skills in order to select only those applicants for referral who are qualified for vacancies reported by employers;

Advises applicants on workforce development or special program policies and procedures and offers guidance on techniques of applying for jobs;

Appraises applicant’s suitability for a variety of job openings available and assists applicant in choosing between alternatives, then refers applicant to employer;

Receives job orders from employers and determines job content, skills and abilities required and other occupational data necessary for selection of qualified workers;

Advises employers of specific labor market conditions, current recruitment methods and selection techniques; Contacts employers to determine results of referrals and continues follow-up with employers and applicants as necessary;

Solicits employers to develop a job for a specific applicant or group of applicants and encourages employers to modify selection requirements to enable acceptance of disadvantaged applicants;

Promotes the continuing use of public workforce development and special programs for the disadvantaged by employers;

Develops and maintains working relationships with employers in an effort to solicit interviews for specific applicants, provides special recruitment services, keeps abreast of current and potential employer needs and promotes a greater mutual understanding of programs and services;

May supervise all activities of one or several outstation units or limited services offices;

Performs other related duties.

Knowledge of the workforce development programs in the Department of Labor;

Knowledge of local workforce development policies, procedures and techniques;

Knowledge of interviewing principles and techniques;

Knowledge of a wide variety of occupations and their required qualifications or those of an industrial-occupational category;

Knowledge current local and State-wide employment practices, trends and opportunities;

Knowledge of the principles and techniques of employment counseling;

Knowledge of community resources including training and employment facilities;

Knowledge of the Unemployment Insurance Law of Maryland;

Ability to train, assign and review the work of other Job Service Specialists;

Ability to plans direct and coordinate the operations of workforce development unit or specialized workforce development program;

Ability to analyze work qualification of applicants and evaluate job requirements;

Ability to gather, collate and make informal analyses of statistical data;

Ability to implement and coordinate work procedures and processes;

Ability to work with employers in developing jobs;

Ability to motivate applicants to improve their employability;

Ability to communicate effectively with agency staff and the general public;

Ability to establish and maintain effective working relationships with the general public, applicants, employers, and representatives of other agencies.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience in the field of workforce development involving conducting interviews with persons seeking employment and providing assistance to employers needing qualified personnel to fill vacancies.

Notes:

1. Candidates may substitute additional experience in workforce development taking job orders from employers, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability on a year-for-year basis for the required education.

2. Candidates may substitute education at an accredited college or university at the rate of thirty credit hours for one year of experience for up to two years of the required experience,

3. Candidates may substitute active duty military recruiting experience or career counseling experience on a year-by-year basis for the required education or experience.