State of Maryland

A Casino Compliance Representative Supervisor is the supervisory level of administrative and investigative work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with the appropriate local, State, and federal gaming laws, regulations, and policies to ensure casino/sports wagering operator and employee compliance. Employees develop recommendations, solutions and alternatives that will address and resolve compliance issues necessary to ensure the integrity of gaming operations. Employees in this classification supervise lower-level Casino Compliance Representatives.

Employees in this classification receive general supervision from a designated higher-level administrator. Casino Compliance Representatives are considered essential employees and in the event of a declared emergency, they are to report to their assigned duty station. Employees in this classification are also deemed 24/7 employees and must be willing to work rotating shifts to ensure continuous coverage at designated casino locations.

Positions in this classification are evaluated by using the classification job evaluation methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Casino Compliance Representative Supervisor is differentiated from the Casino Compliance Representative Lead in that the Casino Compliance Representative Supervisor has supervisory responsibility for lower-level Casino Compliance Representatives while the Casino Compliance Representative Lead assigns, reviews and approves the work of and trains lower-level Casino Compliance Representatives.

Plans, supervises, plans, coordinates, assigns and evaluates the work of lower-level Casino Compliance Representatives and related support staff;

Trains lower-level Casino Compliance Representatives;

Supervises casino compliance work and casino compliance investigations for the Maryland Lottery and Gaming Control Agency;

Implements and enforces casino/sports wagering compliance standards;

Resolves complex compliance problems;

Conducts conferences with management to discuss complex and sensitive issues and investigative findings and to recommend corrective action;

Provides assistance to the Lottery’s Internal Audit and Accounting Departments when requested or needed;

Monitors casino/sports wagering employees and vendors and ensures that various aspects of the casino and sports wagering internal controls, COMAR regulations, security and surveillance policies and procedures, and Responsible Gaming plans are adhered to;

Observes table game openings/closings, monitors sports wagering operations, Video Lottery Terminals (VLTs), table games and ensures casino/sports wagering revenue drops are safeguarded;

Meets with patrons to resolve discrepancies related to casino/sports wagering operations;
Ensures casino/sports wagering staff maintain valid license credentials; issues emergency credentials and visitor’s badges when necessary;

Performs employee fingerprinting for applicants for casino/sports wagering employment, vendors, or any persons required to obtain a gaming license;

Observes the gaming floor for suspicious activities, underage and/or intoxicated patrons, excluded persons and report that information to appropriate Lottery and casino/sports wagering personnel;

Investigates criminal activities of casino/sports wagering employees and patrons; prepares reports for all incidents, regulatory and criminal, which occur within the casino;

Monitors and reviews the casino/sports wagering surveillance system;

Reviews and documents patron information for enrollment to the Voluntary Exclusion Program and identifies patrons in violation of the program agreement; identifies patrons who should be considered for the Mandatory Exclusion list and submits all pertinent information;

Coordinates with the International Game Technology (IGT) and Lottery gaming division and ensures VLTs function properly;

Monitors gaming equipment delivery and shipment by receiving and verifying all video lottery, table games and sports wagering equipment;

Coordinates activities with the appropriate Lottery and casino/sports wagering personnel concerning all gaming floor placements, replacements, floor plans, and all necessary surveillance coverage with every floor plan change;

May be the primary assistant to a higher-level casino compliance manager;

Performs other related duties.

Knowledge of English usage;

Knowledge of laws, regulations, policies, as they relate to gaming practices;

Knowledge of investigative principles and techniques;

Knowledge in Microsoft Office/Google Workspace;

Knowledge of the principles and practices of supervision;

Skill in problem solving;

Ability to clearly document investigative findings, prepare management reports, and make logical and sound decisions in critical, complex, and changing situations;

Ability to establish and maintain effective working relationships with co-workers and the general public;

Ability to maintain diplomacy in discussing controversial subject matter;

Ability to make system, and operational policy recommendations to effectively maintain gaming integrity;

Ability to apply established laws, policies and procedures when conducting investigations to ensure compliance;

Ability to train lower-level Casino Compliance Representatives in the principles and practices of casino/sports wagering compliance;

Ability to plan, coordinate, supervise and evaluate the work of lower-level Casino Compliance Representatives.

Experience: Four years of experience in administrative staff or professional staff work.

Notes:

1. Candidates may substitute the completion of 60 credit hours from an accredited college or university and three years of experience in administrative staff or professional staff work for the required experience.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System. All positions in this classification are Skilled Service positions. Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential). As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded collective bargaining. Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.