State of Maryland

A HCD End User Computing Specialist Trainee is the first level of work in end user computing that has no experience or training, but demonstrates an aptitude for the work and an interest to learn how to perform client-side assistance for personal computers and software for the Maryland Department of Housing and Community Development (HCD).  HCD, as a housing finance agency, offers a broad range of financial services that include bond finance, mortgage lending, municipal and small business lending, cashflow loans, tax credit programs and loan servicing, as well as housing voucher and grant administration for community revitalization.  HCD’s commercial partnerships and stakeholders include community and investment banks, sub-services, trustees and bond holders.  HCD's lending and financing programs are inherently time critical, and there are extensive dependencies on personally identifiable information (PII), as well as other sensitive and non-public information.  Employees in this classification do not supervise other positions.

Employees in this classification receive constant oversight for their tasks and assignments.

Positions in this classification are evaluated by using by the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

The HCD End User Computing Specialist Trainee is differentiated from the HCD End User Computing Specialist I in that that the HCD End User Specialist Trainee has no experience or training in performing end user computing and performs technical assignments only under direction and guidance while the HCD Application System Programmer Analyst I performs the duties under close supervision.

Shadows more senior employees as they perform a full range of technical duties;

Develops understanding and proficiency with commodity technologies utilized by agency;

Enables the Department to expediently respond to opportunities and challenges via Information Technology;

Provides client-side computer and software resources and assistance for Departmental users and divisions;

Acts as proxy for end-users during problem diagnosis;

Provides technical guidance and assistance for teleworkers, to enable security and access;

Provides instruction (including material) and guidance for the use of niche software products;

Coordinates configurations, installations, and general troubleshooting of PC hardware and software;

Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, relocations and configuration changes;

Diagnoses and repairs PCs and printers;

Performs other related duties.

Limited knowledge of line-of-business programs, their respective missions, and the role of information technology;

Limited knowledge of the functions and capabilities of PCs;

Limited knowledge of the functions of local and wide-area networking, as well as network account metadata and infrastructure, such as via Active Directory;

Limited knowledge of client-server architecture;

Limited knowledge of general change management practices;

Limited skill in synthesizing multiple products and technologies into a blended, hybrid solution;

Limited skill in diagnosing product inter-operability issues, typically between different vendor’s products;

Limited skill in reviewing and interpreting event logs;

Limited skill in deployment of standardized images on PCs;

Limited skill in detecting and remediating malware and adware;

Limited ability to properly configure niche software for Departmental needs;

Limited ability to recognize and resolve conflicting product requirements on users PCs;

Limited ability to understand programs needs of computers and software and technology;

Limited ability to recognize data-connectivity requirements;

Limited ability to recognize presence and/or likelihood of Personally Identifiable Information (PII).

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: None.  

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is assigned to Bargaining Unit G, Engineering, Scientific and Administrative Professionals classes.  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

This classification is one level in a Non-Competitive Promotion (NCP) series.   NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance levels in a classification series.  In order to be non-competitively promoted to the next level in a NCP series, an employee must: 1) perform the main purpose of the class as defined in the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification, and 3) meet the minimum qualifications of the classification.  

Director, Division of Classification and Salary