State of Maryland

A HCD Network Administrator I is the beginning level of work responsible for the administration and day-to-day operation of organization's networks (e.g. LAN, WAN, wireless and VoIP) for the Maryland Department of Housing and Community Development (HCD).  Employees in this classification provide timely, and creative solutions to end-user computer and networking problems of a complex nature to ensure end-user productivity.  HCD, as a housing finance agency, offers a broad range of financial services that include bond finance, mortgage lending, municipal and small business lending, cashflow loans, tax credit programs and loan servicing, as well as housing voucher and grant administration for community revitalization.  HCD’s commercial partnerships and stakeholders include community and investment banks, sub-services, trustees and bond holders. HCD's lending and financing programs are inherently time critical, and there are extensive dependencies on personally identifiable information (PII), as well as other sensitive and non-public information.  Employees in this classification have extensive interaction with software/database developers, and network professionals at partner organizations, and all levels of program (line-of-business) staff.  Employees in this classification do not supervise other positions.

Employees in this classification receive close supervision.

Positions in this classification are evaluated by using by the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

The HCD Network Administrator I, HCD Network Administrator II and HCD Network Administrator III are differentiated on the basis of the degree of supervision exercised by the supervisor over these employees and autonomy and complexity of assignments.  The HCD Network Administrator I performs the duties under close supervision.  The HCD Network Administrator II performs the duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed.  The HCD Network Administrator III performs the full range of duties and responsibilities under general supervision.

Enables the Department to expediently respond to opportunities and challenges via Information Technology;

Manages medium to high complex network and server environments, which may include virtualization;

Monitors and tests network performance and prepare reports;

Implements and enforces network security controls and disaster recovery procedures;

Participates in the evaluation, selection, development, and integration of new network systems and applications;

Maintains network component inventory and related documentations of technical specifications;

Determines specifications for orders, and installs new server hardware, software or other network devices;

Participates in development of IT policies, procedures and associated training plans for network resource administration, appropriate-use, security controls and disaster recovery;

Troubleshoots and fixes network hardware and software problems of medium to high complexity;

Performs other related duties.

Knowledge of line-of-business programs, their respective missions, and the role of information technology;

Knowledge of operating systems, network communication equipment (switches, routers, access points, media and NICs, and file servers, storage arrays, printer spoolers);

Knowledge of ip networks, and client-server architecture;

Skill in designing and enhancing the functions of local- and wide-area-networking, as well as network account metadata and infrastructure, such as via Active Directory;

Skill in tracing and diagnosing application processing;

Skill in synthesizing multiple products and technologies into a blended, hybrid solution using niche products;

Skill in reviewing and interpreting event logs;

Skill in delivering solutions and achieving outcomes via Information Technology;

Ability to analyze organizational needs, architect business solutions, and monitor/administer systems/software to optimize performance;

Ability to use acquired institutional knowledge to achieve organizational efficiencies;

Ability to understand programs needs of computers and software and technology;

Ability to recognize data-connectivity requirements;

Ability to implement change management practices;

Ability to deploy and administer virtual computers.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience administering a computer network containing 500+ endpoints in an organization with extensive level of program integration and reliance on technology.

Notes:

1. Candidates may substitute the possession of an Associate’s or Bachelor's degree in Information Systems, Applied Technology or Computer Science from an accredited college or university for the required experience.

2. Candidates may substitute fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required experience.

3. Candidates may substitute completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required experience.

4. Candidates may substitute experience in one of the following areas: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing, and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools on a year-for-year basis for a high school education.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is assigned to Bargaining Unit G, Engineering, Scientific and Administrative Professionals classes.  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance levels in a classification series.  In order to be non-competitively promoted to the next level in a NCP series, an employee must: 1) perform the main purpose of the class as defined in the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification, and 3) meet the minimum qualifications of the classification.

Director, Division of Classification and Salary