State of Maryland

A HCD System Administrator Trainee has no experience or training, but demonstrates an aptitude for installing, configuring, and maintaining multi-user, enterprise software systems for the Maryland Department of Housing and Community Development (HCD).  HCD, as a housing finance agency, offers a broad range of financial services that include bond finance, mortgage lending, municipal and small business lending, cashflow loans, tax credit programs and loan servicing, as well as housing voucher and grant administration for community revitalization.  HCD’s commercial partnerships and stakeholders include community and investment banks, sub-services, trustees and bond holders.  HCD's lending and financing programs are inherently time critical, and there are extensive dependencies on personally identifiable information (PII), as well as other sensitive and non-public information.   Employees in this classification do not supervise other positions.

Employees in this classification receive constant oversight for their tasks and assignments.

Positions in this classification are evaluated by using by the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

The HCD System Administrator Trainee is differentiated from the HCD System Administrator I in that the HCD System Administrator Trainee has no experience or training in installing, configuring, and maintaining multi-user, enterprise software systems but demonstrates an aptitude for performing the technical assignments only under direction and guidance while the HCD System Administrator I performs the duties under close supervision.

Shadows more senior employees as they perform a full range of technical duties;

Develops an understanding and proficiency with commodity technologies utilized by agency;

Enables the Department to expediently respond to opportunities and challenges via Information Technology;

Manages complex enterprise software systems, which may be on-premises, or hosted or on the Cloud;

Performs software installations and upgrades to multi-user systems and layered software solutions;

Schedules installations and upgrades, and maintains enterprise software in accordance with IT policies and procedures;

Monitors/tunes enterprise software for optimum performance;

Ensures workstation/server security by evaluating, implementing, and managing access control;

Ensures data/media recoverability, by implementing a schedule of backups and database archives;

Conducts routine audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines;

Participates in development of IT policies, security controls, disaster recovery, and standard operating procedures;

Performs other related duties.

Limited knowledge of line-of-business programs, their respective missions, and the role of information technology;

Limited knowledge of operating systems, network communication equipment (switches, routers, access points, media and NICs, and file servers, storage arrays, printer spoolers);

Limited knowledge of ip networks, and client-server architecture;

Limited skill in designing and enhancing the functions of local and wide-area networking, as well as network account metadata and infrastructure, such as via Active Directory;

Limited skill in tracing and diagnosing application processing;

Limited skill in synthesizing multiple products and technologies into a blended, hybrid solution using niche products;

Limited skill in reviewing and interpreting event logs;

Limited skill in automating and monitoring recurring tasks;

Limited skill in delivering solutions and achieving outcomes via Information Technology;

Limited ability to analyze organizational needs, architect business solutions, and monitor/administer systems/software to optimize performance;

Limited ability to use acquired institutional knowledge to achieve organizational efficiencies;

Limited ability to understand programs needs of computers and software and technology;

Limited ability to recognize data-connectivity requirements;

Limited ability to deploy and administer virtual computers.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: None.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is assigned to Bargaining Unit G, Engineering, Scientific and Administrative Professionals classes.  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime as provided by State Personnel and Pensions Article, Section 8-305.

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance levels in a classification series.  In order to be non-competitively promoted to the next level in a NCP series, an employee must: 1) perform the main purpose of the class as defined in the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification, and 3) meet the minimum qualifications of the classification.

Director, Division of Classification and Salary