State of Maryland

A HCD Information Technology (IT) Operations Manager oversees network and system administration, servers and storage, data-connectivity, and client-side support and telecommunications systems for the Maryland Department of Housing and Community Development (HCD).  Employees in this classification supervise activities for all production transactional systems, data-communications, and delivery and support for end-user computing resources and allocates staff and resources to complex on-premises and cloud-based data-communications and system administration and operational needs, as well as client-side support.  HCD, as a housing finance agency, offers a broad range of financial services that include bond finance, mortgage lending, municipal and small business lending, cashflow loans, tax credit programs and loan servicing, as well as housing voucher and grant administration for community revitalization.  HCD’s commercial partnerships and stakeholders include community and investment banks, sub-services, trustees and bond holders.  HCD's lending and financing programs are inherently time critical, and there are extensive dependencies on personally identifiable information (PII), as well as other sensitive and non-public information.  Employees in this classification have extensive interaction with software/database developers, data security professionals, and stakeholders at partner organizations, and all levels of program (line-of-business) staff.  Employees in this classification lead and supervise subordinate system and network administrators, and Help Desk and telecommunications technicians.

Employees in this classification act independently under limited supervision.

Positions in this classification are evaluated by using by the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

Makes decisions on personnel actions;

Controls expenditures and responsible for budgetary goals and objectives;

Addresses business challenges by analyzing computer resources, capacity and limitations, operating time, and required outcomes;

Manages medium to high complex network and server environments, which may include virtualization;

Oversees and enforce network security controls and disaster recovery procedures;

Participates in the evaluation, selection, development, and integration of new network systems and applications;

Determines specifications for orders, and install new server hardware, software or other network devices;

Facilitates pre-production testing via prototyping and proof-of-concept modeling;

Implements change management, access control, and security in transactional software systems;

Develops strategies for protecting Personally Identifiable In formation (PII) using encryption data in transit and at rest;

Deploys new software systems, which may be on-premises, or hosted or on the Cloud;

Performs cost benefit and feasibility analyses;

Monitors/tunes server and network performance;

Participates in development of IT policies, security controls, disaster recovery, and standard operating procedures;

Performs other related duties.

Knowledge of line-of-business programs, their respective missions, and the role of information technology;

Knowledge of operating systems, network communication equipment (switches, routers, access points, media and NICs, and file servers, storage arrays, printer spoolers);

Knowledge of ip networks, and client-server architecture;

Knowledge of business’/function’s needs for software;

Skill in designing and enhancing the functions of local and wide-area-networking, as well as network account metadata and infrastructure, such as via Active Directory;

Skill in selecting technology products and providers;

Skill in providing guidance and training to lower-level junior technicians, evaluating their work and performing quality reviews;

Skill in advancing skill sets and career opportunities;

Skill in synthesizing multiple products and technologies into a blended, hybrid solution using niche products;

Skill in delivering solutions and achieving outcomes via Information Technology;

Ability to analyze organizational needs, architect business solutions, and monitor/administer systems/software to optimize performance;

Ability to use acquired institutional knowledge to achieve organizational efficiencies;

Ability to complete all phases of a project;

Ability to provide mentorship and guidance;

Ability to recognize data connectivity requirements;

Ability to deploy and administer virtual computers.

Education:   Typically requires a Bachelor's degree from an accredited college and university.

Experience: Four or more years of experience performing operational management for multi-tiered client-server software in an organization with extensive level of program integration and reliance on technology .

Class Descriptions are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Class Descriptions provide information about the Nature of Work, Examples of Work, General Requirements and Acknowledgements.  The Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

This is a Management Service classification in the State Personnel Management System.  All positions in this classification are Management Service positions.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102 Annotated Code of Maryland, special    appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.  

Director, Division of Classification and Salary