State of Maryland

18

Employment and Training Office Manager I IV is the managerial level of work directing Job Service and Unemployment Insurance programs in a local office. Employees in this classification supervise UI Specialist Supervisors, Job Service Specialist Supervisors and other local office staff.

Employees in this classification receive managerial supervision from executive level administrators within the Division of Employment and Training.

Position allocation is determined on the basis of relative job evaluations among similarly functioning positions. The job evaluation factors include: staff size, workload and special areas.

Plans, coordinates, and supervises activities of a local office in providing Job Service and Unemployment Insurance services to clients;

Investigates operational problems and develops new or modifies existing operating procedures;

Organizes and assigns the work in a local office to meet federal and departmental standards;

Evaluates the work of subordinate staff;

Provides on the job training to staff; Interprets departmental policies and explains policies to staff, applicants, claimants, employers, and the general public;

Prepares statistical and narrative reports on Job Service or Unemployment Insurance issues and activities;

Coordinates local office activities with other departments such as: Social Services, Service Delivery areas, Vocational Rehabilitation and Education; Represents the Department of Economic and Employment Development, attends meetings with community organizations, business and industrial associations, and labor union and trade associations to promote local office services;

Visits employers to promote the use of Job Service and Unemployment Insurance services;

Prepares Job Service component plans and non financial agreements with Service Delivery areas;

Studies employment trends and the social, business, industrial, and economic conditions affecting employment opportunities and develops relevant action plans for the local office area;

Performs other related duties.

Knowledge of the policies and procedures of the Department of Economic and Employment Development; Knowledge of the principles and practices of business and public administration; Knowledge of employment practices and labor force requirements in the local office area; Knowledge of community resources, programs and services through the Department of Economic and Employment Development and other federal, State and local government resources available for applicants, claimants and employers; Knowledge of Unemployment Insurance benefits laws and regulations and legal procedures and methods; Knowledge of the State and federal laws, rules and regulations pertaining to Job Service; Ability to plan, organize and supervise the work of others; Ability to prepare reports; Ability to represent the Department of Economic and Employment Development at meetings with industrial, civic, labor and governmental representatives; Ability to present recommendations; Ability to communicate effectively; Ability to establish and maintain working relationships with co workers, subordinates, the general public, applicants, claimants, and employers.

Education: A bachelor's degree from an accredited college or university.

 Experience: One year of experience supervising employees engaged in examining, developing, investigating and adjudicating claims for unemployment insurance benefits or performing vocational counseling and placement or performing job development and referral services.

 Note: Additional experience examining, developing, investigating and adjudicating claims for unemployment insurance benefits or performing vocational counseling and placement or performing job development and referral services may be substituted on a year for year basis for the required education.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator's license valid in the State of Maryland.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position. Specifications reviewed and amended for ADA compliance

Jul 1 1993 12:00AM

Director, Division of Classification and Salary