State of Maryland

SKILLED SERVICE     BARGAINING UNIT: G     NCP

A Department of Information Technology (DoIT) Systems Administrator I is the intermediate level of work, providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed or hosted on a variety of computer systems and peripheral equipment platforms. Employees in this classification do not supervise.

Employees in this classification receive moderate supervision from a Technology Platform Manager or other IT management classification. Employees may be required to work evenings, weekends, and holidays and may be subject to call-in.

Positions in this classification are evaluated using the Classification Job Evaluation Methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of a class specification.

Performs problem analysis to provide appropriate and timely corrective action or assistance when agency user operations are adversely impacted by an application system’s malfunction or error;

Reviews error codes generated by the application system to determine the appropriate course of action for correction;

Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification;

Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate pre-production test planning and execution in coordination with established quality assurance policies and procedures;

Develops, reviews and updates application documentation and training material to ensure that information is accurate, relevant, current, and user friendly;

Assists in on-site training and support for all levels of users on the functions and capabilities of complex applications by using established training techniques and state-of-the-art software;

Coordinates and supports permanent and ad hoc user groups for the advancement of the system application and the users’ operating knowledge;

Participates in the management of changes to application based on input from individual system users, user groups and control agencies who identify requirements relating to application deficiencies or enhancements;

Performs other related duties.

Knowledge of the functions and capabilities of computer systems and peripheral equipment as related to the functionality of applications and the functions of automated business systems;

Knowledge of the principles and practices of training users of automated application systems;

Skill in providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on a variety of computer systems and peripheral equipment platforms;

Skill in creating, reviewing and updating application documentation and training materials;

Skill in conducting classroom and one-on-one training on the functionality of complex computer applications;

Skill in using mainframe and PC-based and cloud-based software for problem diagnosis, analysis, correction and end user training on the functionality of applications;

Skill in applying inductive and deductive reasoning to reach logical solutions to complex application system problems;

Ability to be the subject matter expert in supporting, maintaining, and administering complex applications;

Ability to communicate effectively and establish and maintain effective working relationships with application users, user groups, vendors, computer operations personnel, programmer analysts and technical support staff.

Experience: Four years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on computers or large client server platforms.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on computers or large client server platforms for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached. Employees may be furnished with a pager or cell phone.

Applicants for this classification may handle sensitive data.  This will require a full scope background investigation prior to appointment.  A criminal conviction may be grounds for rejection of the applicant.

Employees may occasionally be required to travel to field locations and must have access to an automobile in the event a state vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System. All positions in this classification are Skilled Service positions. Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is assigned to Bargaining Unit G, Engineering, Scientific and Administrative Professionals classes. As provided by the State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining. Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance level in a classification series.  In order to be non-competitively promoted to the next level in a NCP series, an employee must: 1) perform the main purpose of the class, as defined by the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification and 3) meet the minimum qualifications of the classification.

July 1, 2021

Director, Division of Classification and Salary