State of Maryland

An Industries Representative II is the full performance level of work as a special contact representative engaged in promoting the use of products and repair services available through the shops of the Maryland Correctional Enterprises (MCE) of the Department of Public Safety and Correctional Services.  Employees in this classification initiate and maintain contacts with government agencies and certain non-profit organizations in the State of Maryland for the advantageous distribution of diverse products made in correctional institutions.  Employees in the classification do not supervise but may assign work to clerical employees.

An Industries Representative II receives general supervision from an MCE Manager or designated administrative official.  Positions in the classification are required to extensively travel to consumer institutions, agencies, and Maryland Correctional Enterprises shops throughout the State.

Positions in this classification are evaluated using the Classification job evaluation methodology.  This method compares the position’s assigned duties and responsibilities to the job criteria in the Nature of Work and Examples of Work sections of the class specification.

The Industries Representative II is differentiated from the Industries Representative I in that the Industries Representative II performs the full range of duties under general supervision while the Industries Representative I performs duties under general supervision at times and under close supervision at other times depending on the complexity of the assignment.

Promotes the use of correctional institution-made products and repair services through visits, correspondence and telephone calls to government agencies, institutions, non-profit charitable, civic, educational, fraternal, and religious organizations;

Confers with procurement agents to apprise them of the availability of products and services;

Solicits orders for a large variety of products and services;

Negotiates the preparation and clarification of specifications, delivery schedules and other technical details with purchasers;

Reviews order requests to determine the availability of products and services;

Sets timeframes for the completion of installations;

Follows-up with customers for product assessments and service satisfaction;

Prepares reports on customer complaints, criticisms, suggestions and other comments;

Maintains current records of sales and contacts;

May take measurements and preliminary sketches of office space;

May develop formal floor plans that identify electrical, fire and other code requirements;

Performs other duties as assigned.

Knowledge of industrial products, marketing and salesmanship;

Knowledge of the principles and practices of business and industrial management;

Skill in handling complaints with tact and diplomacy;

Skill in maintaining records and effective communication;

Ability to present and discuss selling points of product lines;

Ability to promote interest in and demand for Maryland Correction Enterprises products;

Ability to make recommendations about product improvement and development;

Ability to establish and maintain effective working relationships with consumer purchasing agents.

Education:     Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:   Seven years of experience in sales promotion, industrial sales or marketing research.  

Notes:

1. Equivalent volunteer and/or part-time experience can be substituted for the required experience.

2. Education at an accredited college or university may be substituted for one year of the required experience at the rate of 60 credit hours.