State of Maryland

A Housekeeping Manager is the managerial level of work responsible for the full range of housekeeping and custodial activities at the largest State institutions or other public buildings.  Employees in this classification serve as the Executive Housekeepers in the largest State institutions or other public buildings.  Employees in this classification supervise lower-level Housekeeping Supervisors and housekeeping and custodial staff.

Employees in this classification receive managerial supervision from the institution’s director or designated administrator.  Employees may be required to work weekends and holidays based on staffing needs.  Employees may be required to live on the grounds of the institution.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work Sections of the class specification.  Supervisory responsibility and the size of the facility or institution are the primary determining factors for these positions.

The Housekeeping Manager is differentiated from the Housekeeping Supervisor IV in that the Housekeeping Manager has full supervisory responsibility for lower-level Housekeeping Supervisors and serves as the Executive Housekeeper at the largest State institutions or public buildings while the Housekeeping Supervisor IV has full supervisory responsibility for lower-level Housekeeping Supervisors and serves as the Executive Housekeeper at a large State institution or other public building.

Plans, manages, supervises and evaluates the work of Housekeeping Supervisors and subordinate staff;

Trains Housekeeping Supervisors;

Plans, directs and coordinates extensive custodial, housekeeping and linen supply activities at the largest State institutions or other public buildings;

Reviews and evaluates the custodial, housekeeping and linen supply programs, advising supervisors on standards and procedures used in the development of plans and policies;

Recommends and implements changes in maintenance of inventory records, methods of cleaning and/or purchase of materials and equipment;

Develops procedures for the distribution of linens and clothing;

Inspects patient, student areas, residences, dormitories and living quarters to insure cleanliness and orderliness;

Plans, supervises and participates in the in-service training program for subordinate staff;

Maintains inventory records on linens, cleaning supplies and other materials;

Requisitions materials and equipment;

Maintains records for the efficient operation of all housekeeping services;

Prepares required reports for review by supervisor;

Performs other related duties.

Knowledge of the materials, methods and practices used in housekeeping and custodial operations;

Knowledge of the modern methods, materials and equipment used in the operation and maintenance of a central linen supply service;

Knowledge of requisitioning and maintenance of inventory records;

Ability to supervise Housekeeping Supervisors and lower-level housekeeping staff;

Ability to plan, assign, and coordinate the activities of employees engaged in a wide variety of custodial and housekeeping functions;

Ability to evaluate the effectiveness of existing programs and make sound recommendations on policy and procedural changes;

Ability to estimate and requisition large quantities of clothing items, linens, furniture and cleaning supplies;

Ability to maintain comprehensive records and prepare reports;

Ability to establish and maintain effective working relationships with other employees;

Ability to use tact and diplomacy in dealing with officials and the general public.

Education:   None.

Experience: One year of experience supervising housekeeping and custodial activities at a large State institution or two years of experience supervising housekeeping and custodial activities at a small or medium sized State institution.

                                                      OR

Experience: Eight years full-time experience or its equivalent in a large scale housekeeping operation at a school, hospital, hotel, or other institution, four years of which must have been in a supervisory capacity.

1. Employees in this classification may be required to work on weekends and holidays based on staffing needs. Employees required to work on those days will receive compensatory time off on other days.

2. Employees in this classification may be required to live on the grounds of the assigned institution or agency.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit as indicated by the designation of S (supervisor), M (manager), T (agency head), U (Board or Commission member), W (student), X (excluded by agency),  or Z (confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and therefore, all positions in those agencies are excluded form collective bargaining.