State of Maryland

An Information Technology (IT) Functional Analyst Supervisor is the supervisory level of work providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms. Employees in this classification supervise lower-level IT Functional Analysts.

Employees in this classification receive general supervision from an IT Programmer Analyst Manager, other information technology administrator or other administrator.

Positions in this classification are evaluated by using the classification job evaluation methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

The IT Functional Analyst Supervisor is differentiated from the IT Functional Analyst, Lead in that the IT Functional Analyst Supervisor has supervisory responsibility for lower-level IT Functional Analysts while the IT Functional Analyst, Lead assigns, reviews and approves the work of and trains lower-level IT Functional Analysts.

Plans, coordinates, supervises and evaluates the work of lower-levelIT Functional Analysts;

Trains lower-level IT Functional Analysts;

Assigns problem analysis, system coordination and training projects to lower-level IT Functional Analysts, maintains logs of assigned projects and prepares status reports for management as required;

Reviews completed projects for correctness, completeness and adherence to established policies, procedures and standards;

Instructs staff in administrative and operating policies and procedures;

Provides advice and guidance to lower-level IT Functional Analysts on the resolution of complex problems in providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms;

Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application system’s malfunction or error;

Reviews error codes generated by the application system to determine the appropriate course of action for correction;

Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification;

Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate pre-production test planning and execution in coordination with established quality assurance policies and procedures;

Develops, reviews and updates application documentation and training material to ensure that information is accurate, relevant, current, and user friendly;

Conducts multiple programs of on- and off-site training and support for all levels of users on the functions and uses of complex applications by using established training techniques and state-of-the-art software;

Oversees, coordinates and supports permanent and ad hoc user groups for the advancement of the system application and the users’ operating knowledge;

Participates in the management of changes to applications based on input from individual system users, user groups and control agencies who identify requirements relating to application deficiencies or enhancements;

Performs other related duties.

Class Descriptions are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Class Descriptions provide information about the Nature of Work, Examples of Work, General Requirements and Acknowledgements.  The Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.