State of Maryland

A Human Service Specialist II is the beginning level of staff work in the field of human service program administration.  Employees in this classification conduct studies and analyses of agency programs, procedures and organizations and makes recommendations to improve system efficiency and operations.  Employees in this classification specialize in one or more human service program areas, such as program planning or evaluation, child support, child welfare, adult services, family investment, aging, energy assistance, federal compliance, Title IV-E program, or volunteer program administration.  Employees in this classification do not supervise.

Employees in this classification receive close supervision from a higher-level Human Service Specialist or designated administrator.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

The Human Service Specialist I, Human Service Specialist II, Human Service Specialist III, and Human Service Specialist IV are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees.  The Human Service Specialist I learns to perform duties under close supervision.  The Human Service Specialist II performs duties under close supervision.  The Human Service Specialist III performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed.  The Human Service Specialist IV performs the full range of duties and responsibilities under general supervision.

Conduct studies and analyses of agency human service programs, procedures, practices and organizations and make recommendations to improve system efficiency and operations;

Consults with program heads and administrative officials regarding policies, trends and interpretation of data and program needs;

Prepares statistical tables and charts, work-flow charts, staffing patterns and organizational charts;

Assists in the administration of a human services program and/or of an operational unit within an agency;

Assists in the preparation of final reports and makes recommendations for the improvement of the agency or its programs;

Assists in the planning and implementation of new or revised programs, procedures, practices and processes;

Provides assistance in the formulation and preparation of an agency’s budget;

Perform other related duties.

Class Descriptions are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job functions of each position. 

Class Descriptions provide information about the Nature of Work, Examples of Work, General Requirements and Acknowledgements.  The Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime, as provided by the State Personnel and Pensions Article, Section 8-305.

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance level in a classification series.  In order to be non-competitively promoted to the next level in a NCP series, an employee must: 1) perform the main purpose of the class, as defined by the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification and 3) meet the minimum qualifications of the classification.