State of Maryland

A Computer Operator, Lead is the lead level of work operating multipurpose, multi-tasking computers.  Employees in this classification assign, review and approve the work of and train lower-level Computer Operators.

Employees in this classification receive general supervision from a Computer Operator Supervisor.  Employees in this classification may be required to work on evenings, weekends and holidays.  Work is normally performed in a computer room and involves exposure to moderate levels of noise and to a climate controlled environment necessary to keep the computer from overheating.  The work requires careful observance of safety procedures related to fire extinguishing systems for computers.  The work requires moving boxes of paper weighing up to forty pounds.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Computer Operator, Lead is differentiated from a Computer Operator II in that the Computer Operator, Lead assigns, reviews and approves the work of and trains lower-level Computer Operators while the Computer Operator II performs the full range of duties and responsibilities under general supervision.  The Computer Operator, Lead is differentiated from the Computer Operator Supervisor in that the Computer Operator Supervisor has supervisory responsibility for lower-level Computer Operators.

Assigns, reviews and approves the work of lower-level Computer Operators;

Trains lower-level Computer Operators;

Provides advice and guidance to lower-level Computer Operators on the resolution of complex scheduling conflicts, computer malfunctions, program and system malfunctions and other irregularities;

Powers the computer system up or down by following operating procedures and entering commands on the control console;

Reads production schedules, job request forms and job documentation to determine what jobs to run, what procedures to follow and what input data to obtain;

Adjusts the production schedule and manipulates job streams in order to make the most efficient use of the computer and peripheral equipment and to allow for the processing of special and emergency jobs;

Enters commands on the control console to open and close files as required to process specific jobs and to activate batch, backup and test jobs;

Loads paper and forms in printers, activates printers in response to computer messages and removes printouts from printers;

Hangs and loads tapes and activates tape drives and disk drives in response to computer messages;

Monitors the processing of jobs by observing the control console and correcting processing errors according to operating policies, procedures and job documentation;

Verifies that complete and correct output has been produced for each job and maintains control counts of numbered forms, checks and other negotiable documents;

Enters commands on the control console to bring up and take down on-line systems;

Observes the control console and responds to on-line system messages to keep the system up;

Responds to calls from on-line system users regarding system problems and follows procedures in systems and device manuals to restore system access;

Monitors on-line systems by entering simulated data, determining if valid responses are received and maintaining a record of response times;

Notifies programmers, technical support staff and users of program and system problems;

Places service calls to vendors to explain the nature of equipment and line malfunctions;

Maintains records of computer and system downtime;

Cleans, adjusts and makes minor repairs to computer equipment;

May perform production control duties such as scheduling, input and output control and tape library management;

Performs other related duties.

Class Descriptions are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Class Descriptions provide information about the Nature of Work, Examples of Work, General Requirements and Acknowledgements.  The Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime, as provided by the State Personnel and Pensions Article, Section 8-305.