State of Maryland

9990

Consumer Assistance provides representation to individual consumers and investigates complaints regarding billing, or the quality of billing for utility services. For residential consumers, the office offers education, referrals, and training about utility services and changes in energy markets. To improve access to energy assistance and other resources for low-income Marylanders, this office also coordinates outreach efforts for the People's Counsel.

Offers education, referrals, and training about utility services and changes in energy markets.

Coordinates outreach efforts for the People's Counsel.

Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.

A Class Description provides information about the Nature of Work, Examples of Work and General Requirements for a classification in the Management Service or a classification in the Skilled or Professional Service in which all positions have been designated Special Appointments. Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

Class descriptions broadly define groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Mar 1 2012 12:00AM

Director, Division of Classification and Salary