Sr. Manager of Bus and Paratransit Operations #2103-282800-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Senior Manager of Bus and Paratransit Operations reports directly to the General Manager of Bus Operations Division (BOD) and is responsible for ensuring Transportation business units/functions, staff, and current or future contracted service providers perform in a manner consistent with the requirements and standards defined in CATS’ goals, mission, and vision.

Provides hands-on leadership, management, and oversight to ensure high-quality service delivery. Responsible for adherence to Federal Transit Administration (FTA), Americans with Disabilities Act (ADA), and North Carolina Department of Transportation (NCDOT) standards. 

Develops and implements work methods, SOPs, policies, and procedures for service effectiveness while delegating the daily workflow of transportation and maintenance staff

Manages budget; prepares, tracks, monitors the operating and capital budgets while containing costs, and processes timely approval requests and payments in MUNIS

Oversees and manages a team and/or management processes which including the full range of management duties; recruits, interviews, hires, and evaluates employee productivity through performance reviews

Motivates, guides, mentors, and assists employees with their development

Recommends to senior management internal promotion candidates, along with changes including disciplinary actions and terminations of employees in accordance with company policy

Performs all other related duties as assigned 

The duties and “essential functions” are representative of those that must be met to successfully perform the job of the Sr. Manager of Bus and Paratransit Operations. This is not meant as a comprehensive list of activities or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.  

Monitors key performance indicators; vehicle condition and readiness; monitors and evaluates Operations activities: on time performance and missed trips, total work hours; total pay hours; investigates and resolves customer complaints; analyzes accident and road call data; manages revenue/cost data, and other operations and maintenance related functions.

Develops and maintains a timely and accurate reporting system designed to keep the General Manager of Bus Operations Division informed of operational progress.  

Directly oversees and monitors day to day Transportation operations and maintenance business units/functions, contracted services and specialists, for quality assurance and quality control, budget adherence, data management, long-range fleet requirements, long-range capital asset plan, operational health of IT systems, and other related functions.

Provides oversight for equipment and facilities, state of good repair, and vehicle replacement.

On-call 24/7 and notifies General Manager of Bus Operations Division of accidents and incidents involving CATS customers or employees and of major accidents and incidents.

Directs and conducts studies, investigations, analyses and prepares verbal and written reports of findings and provides recommendations to senior staff.

Assists with the planning and oversight of CATS Bus Operations, Paratransit, Vanpool, and Maintenance departments activities to ensure appropriate levels of service to the public; determines and implements short/long-term strategies needed to support agency goals and plans.

Develops and implements strategic business plans focusing on transportation needs in cooperation and coordination with internal/external stakeholders.

Participates in labor-management meetings to resolve current, and prevent future, employee relations issues.

Manages and directs the activities of CATS services in compliance with the Americans with Disabilities Act (ADA), providing accommodation to qualified individuals. Assists as needed responding to the Federal Transit Administration (FTA) and Triennial Review auditors.

Assumes the duties and responsibilities of the General Manager of Bus Operations Division in the event of an absence and as required.

Maintains, supports, and promotes a safe work environment. Ensures employees and service providers participate in safety training relative to public safety within the public transit system, contributes to the coordination of Risk Management and SMS functions.

Contributes to ensuring that the EEO policies and programs are carried out. Exhibit personal and professional integrity consistent with the organizations' vision, mission, and goals.

Represents CATS at community forums and facilitates presentations on Transportation services while interacting with outside stakeholders and agencies.

Responsible for Annual Operating Report, National Transit Database Report (NTD), grant oversight and compliance, SMS reporting, and monthly/annual reporting as assigned.

Other duties and departmental supervisions as may be assigned. 

Requires six (6) + years of total experience managing in a senior or executive level position in a transportation operations and maintenance environment, multi-modal urban public transit system experience strongly preferred.

Demonstrated knowledge and experience in coordinating transit safety and service, field operations, labor relations, staff development, and intense commitment to customer service.

Demonstrated ability to exercise critical thinking, conduct analysis, budget, develop and implement strategic plans, and allocate business resources in a large organization.

Ability to effectively organize, access, and produce a wide variety of written materials and formats for different audiences while consistently meeting deadlines. 

Demonstrated strong interpersonal communication skills and ability to inspire, create and establish effective working relationships with peers, staff, and diverse constituents.

Experience with the development and operation of alternative fixed route service; priority lanes, flex, BRT, TNC strongly preferred. 

Experience with the Trapeze or RouteMatch software and CAD AVL is strongly preferred:   

Experience with the operation and maintenance of alternative fuel source vehicles preferred. 

Bachelor’s Degree or Master’s Degree in Business Administration, Management, Transportation or related field is required OR the equivalent combination of training and experience. 

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.