Administrative Officer I #2108-200300-05

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Administrative Officer I - Background Investigator will conduct and compile personal and professional background investigations for police officer candidates (sworn only) under consideration for hire within the Charlotte Mecklenburg Police Department. Duties include making recommendations as to background findings.

•  Conducts background investigations by interviewing employers, co-workers, neighbors, law enforcement officials, military personnel, members of the candidate’s family and personal references, may require travel.
• Makes additional inquiries to assist in determining credibility of statements. 
•  Reviews completed background interview forms of public safety candidates with each candidate, checking for inconsistencies, errors, omissions, falsifications and minimum requirements to ensure accuracy and completion before beginning initial candidate interview. 
•  Obtains and reviews records from Federal Bureau of Investigation, Department of Justice, and State and Municipal law enforcement records, where candidate have resided to determine if candidate was a witness, victim, suspect, or perpetrator of any crime.
• Obtains and reviews reports from credit reporting agencies in order to evaluate candidate’s financial responsibility.
• Prepares detailed and complete interview statements for each person being interviewed in order to allow a reviewer to draw reasonable and logical conclusions about the prospective candidates.
• Prepares final background investigation package for presentation to CMPD Training Academy Chain of Command staff by organizing all investigative material in accordance with established procedures.
• Meets regularly with management and/or candidate in order to keep them apprised of the status of the investigation.
• Prepares detailed summary of adverse information based upon objective analysis and evaluation of candidate’s background, and interviewee statements, as measured against requirement standards as set forth by the Civil Service Commission.
• Completes background packages for review and final recommendation;
• Assist with records requests, employment verifications, and training.
• Create and process weekly/monthly/annual reports.
• Perform other responsibilities as assigned.

Knowledge of 

• Background investigations, to include DCI and NCIC checks, AOC checks, driver’s license check.
• Confidentiality laws and issues such as confidentiality of personnel records, handling requests for information on candidates from operating departments, public, or the media.
• Rationales for confidentiality sufficient to ensure the integrity and personal privacy of candidate background investigation file and all information contained therein.
• Principles and practices of confidentiality sufficient to recognize actions that may compromise the integrity of investigation or investigation file documents.
• Various technical specialists available to assist in an investigation and when to request such assistance.
• Objective symptoms of use of alcohol and commonly used controlled substances, sufficient to recognize when a person may be under the influence.
• Experience in conducting background investigations.
• Familiarity with CMPD systems such as KBCOPS, and CJ Leads
• Modern office technology.

• Possess strong administrative and investigative skills
• Possess exceptional oral and written communication skills
• Possess excellent time management skills
• Possess excellent decision-making abilities  

Ability to  

• Learn NCDOJ Training and Standards Commission policies and procedures
• Convey an impression that reflects favorably upon the public relations of CMPD
• Be dependable and meet schedules and deadlines to achieve positive results with available resources
• Read, comprehend, and interpret detailed, complex written material
• Prepare clear, concise written reports
• Analyze complex ideas or activities into smaller parts; simultaneously consider numerous facts, perceive patters and relationships, develop theories about past occurrences based on numerous small bits of information or evidence, compare and interpret information, recognize and examine discrepancies, and draw logical conclusions.
• Manage time sufficient to prioritize and combine investigations when practicable to ensure timely completion.
• Handle several cases at one time.
• Utilize appropriate investigative techniques for administrative investigation to frame a reflective image of the candidate’s background.
• Communicate and deal tactfully, persuasively, and effectively with coworkers, supervisors, management and the public.
• Demonstrate cultural sensitivity through tact and courtesy when dealing with individuals from various social, cultural, racial, and economical backgrounds.
• Demonstrate effective interpersonal skills required to discuss matters which are of a sensitive and sometime inflammatory nature with candidates, supervisors and management.
• Listen, in person and on the telephone, as required to pay close attention to what is being said and ask follow-up questions.
• Develop pertinent questions for interviews, perceive when the person being interviewed has not understood, rephrase/clarify questions, follow-up on unanswered questions or conflicting statements and keep the interview focused on the material to be covered.

ADA and Other Requirements:  

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, or walking extended periods of time.
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
• Adequate vision, hearing, and speech required.  

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive of written information in work related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions: 

Indoor environment; environment may include noise; work with computers, files and phone.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.