Office Assistant V - Customer Service #2110-000500-01

Date Opened

Friday, October 01, 2021 11:30 AM

Close Date

Sunday, October 10, 2021 11:59 PM

Section

Charlotte Water

Salary

$18.84 - $24.73/hour - Commensurate with experience

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Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Under the general direction of the Customer Service Administrative Officer III and the Account Services Supervisor, the Office Assistant V is responsible for the day-to-day administrative support of the Customer Service division.

Summary

Administrative duties include but are not limited to: serve as back up payroll processor, managing requisitions and purchase orders, ordering uniforms, and performing a wide range of administrative duties. In addition, the OAV will be responsible for lobby area duties, such as, answering calls, providing customer service to guests and directing visitors to the appropriate area. This position will provide support to Account Services by assisting external and internal customers with water, sewer and storm water service questions, providing information and direction for new service requests, and providing additional support where needed.

Major Duties and Responsibilities

• Assist with processing payroll utilizing Kronos and PeopleSoft

• Enter requisitions into the Munis system and monitoring purchase orders

• Processing invoices for the division

• Assists and provide administrative support to the Division Manager and the Division Administrative Officer

• Ordering and maintaining uniforms and office supplies

• Preparing travel advance and reconciling travel authorizations and expense reports

• Create agenda and take minutes for Leadership Team meetings.

• Coordinates divisional meeting and events

• Perform other duties as needed

Account Services

• Answer the front desk phone, answer citizen questions and direct calls to the appropriate area

• Provide direction to visitors, contractors, engineers, customers, etc. doing business at the building and ensuring proper security protocol is kept when directing visitors to their destination

• Provide backup assistance for New Services; inform customers of water and sewer connection availability, receive and administer new service applications and applicable fees

• Perform other duties as required by the section supervisor

Preferred Qualification

• Experience with payroll processing systems (Kronos, PeopleSoft, etc.), Concur, and Munis applications.

• Must have strong oral and interpersonal skills and the ability to work independently and as a team member and provide customer service support.

Minimum Qualifications

• High School Diploma or equivalent with Three (3) years of relevant experience

• Associate Degree with One (1) year of relevant experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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