Real Time Crime Supervisor #2110-316000-01

The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Real Time Crime Center (RTCC) supports Patrol and Investigative units by utilizing available technology and information systems to offer situational awareness to officers as they respond to various calls for service as well as investigative support during the initial investigation. This specialized unit works in the areas of crime and intelligence analysis for the Criminal Intelligence Division Charlotte-Mecklenburg Police Department (CMPD). The RTCC also conducts proactive monitoring of available resources to aid in the prevention of crime and assessment of the deployment of additional resources. Currently, the RTCC operates 20 hours per day with the goal of operating the center 24 hours a day, 7 days a week.   

The RTCC Supervisor will provide highly responsible and complex administrative support to the assigned RTCC Captain. In addition, the RTCC Supervisor will adhere to, interpret, and apply CMPD standard operating procedures, directives, and best practices, as well as pertinent federal, state and local laws, codes and regulations.

• Responsible to plan, develop, administer, implement and promote a wide variety of activities related to the implementation and on-going activities of the RTCC.
• Participate in the recruiting, hiring, and training of new RTCC employees. Supervise and evaluate employees assigned to the RTCC Center; prepare written evaluations and performance standards for employees; take appropriate action to assure employee performance meets standards and represents the Agency in a professional manner.
• Participate in the equipment procurement process; become familiar with agency rules and regulations pertaining to same.
• Develop and manage the implementation of complex technical systems, such as video streaming and alarm technologies; monitor for effectiveness; suggest and implement “mid-stream” changes to ensure eventual success.
• Develop RTCC program goals and objectives and administer program activities in a manner to assure goals and objectives are met.
• Plan, administer, and coordinate an employee training system to facilitate RTCC goals integral to the program.
• Work with employees, employees of partner agencies, consultants, businesses and individual citizens to identify and define RTCC issues and problems.
• Develop program operating procedures and continuously analyze for program effectiveness; initiate and/or make recommendations for revisions as necessary.
• Develop and foster relationships with local community groups and businesses in accordance with RTCC objectives.
• Other duties assigned.

Supervision Received / Exercised:

• Exercises general supervision over RTCC staff.

Knowledge of:

• Principles and practices of program operations, including development, planning, coordination, monitoring, evaluation and problem solving.
• Basic personnel management and supervisory practices, volunteer recruitment and management.
• Grant administration.
• Research methodology, data collection, analysis and reporting.
• Significant understanding of law enforcement operations and practices.
• Technical skills to apply towards data mining, video streaming and other advanced technologies.
• Proficient computer skills including knowledge of and experience with computer databases such as: Access, AQL Server and Oracle.
• Strong working skills and experience with Microsoft Office products, GIS mapping (ESRI products preferred), and data mining.
• Law enforcement support systems, procedures, practices and equipment.
• Communicate efficiently and effectively both orally and in writing using tact, patience and courtesy.
• Maintain cooperative and effective working relationships with others.
• Analyze situations quickly and adopt an effective course of action.
• Follow safety rules and regulations.
• Organize work to meet schedules and timelines.
• Work confidentially and with discretion and maintain a professional demeanor while resolving emotional issues with personnel at all levels of the organization.
• Understanding of the operation of a Law Enforcement agency.

 

Skills in:

• Research, analyze and evaluate new technology options, delivery methods and techniques that can enhance public safety.
• Communicating clearly and concisely.
• Analyzing problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Strong problem-solving skills with an interest and ability to conduct analysis.
• High degree of computer and technology literacy.
• Data analysis, research methods and statistics, preferably in a law enforcement capacity.

 

Ability to:

• Develop and maintain partnerships with other city agencies and community businesses to ensure problem solving collaborations and sharing of information.
• Maintain a high degree of confidentiality with an understanding of general practices related to legal records management, data protection, and privacy/confidentiality.
• Effectively communicate orally and in writing ideas/concepts findings/results, interpretations and evaluations to executive management and media partners.
• Pass a background investigation and obtain a Secret level security clearance.

ADA and Other Requirements:

Positions in this class typically require: use of hands and arms, fingering, grasping, talking, hearing, seeing, bending/stooping, pushing/pulling and repetitive motions.

Physical Requirements:

• Continuous sitting at a computer terminal.
• Remaining in a stationary position, often sitting or standing for prolonged periods and working rotating shifts, nights and weekends to meet departmental needs. Ability to respond to callback as needed.
• Regular walking and movement throughout the workday to interact with staff and accomplish tasks.
• Communicating both verbally and written in order to exchange information. Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers; finger dexterity.
• Work that may include moving objects up to 25 pounds.
• Ability to operate office equipment, such as ear/microphone headsets, computer, copier, fax machine, printer, and phone.

Sensory Requirements:

• Visual abilities including close vision, distance vision, peripheral vision, depth perception and ability to adjust.
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive of written information in work related documents.
• Ability to hear, understand, and distinguish speech.  

Working Conditions:

Work in an indoor, office environment. Maybe required to be on call and/or work outside of normal business hours. Travel to various work sites and/or meeting locations may be required. Work in an emergency environment which operates 24 hours per day, 7 days per week is required. Currently, the RTCC operates 20 hours per day with the goal of operating the center 24 hours a day, 7 days a week.  

 

• A Master's degree in Criminal Justice, or related field and at least seven (7) years of management experience in crime analysis, law enforcement, intelligence or related field. 
• Experience in program planning, development and administration.
• Expertise in video management/production systems, law enforcement and reporting databases, communication technology systems including video network systems and radio communication systems.       
• Demonstration of continued growth in management and expanding supervisory experience.
• Experience with Genetec and Alastair video management systems.

• Bachelor's degree in Criminal Justice, or related field and at least five (5) years of management experience in crime analysis, law enforcement, intelligence or related field or any equivalent combination of training and experience that provides the required knowledge and abilities.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law. The City of Charlotte is an Equal Opportunity Employer.

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