Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Oversees the Loading Dock Supervisors, the loading dock operation, and the logistics planning for all terminal deliveries. The Lead will also serve as one of the Loading Dock Supervisors, responsible for maintaining a safe and clean environment while planning, directing, and controlling usage of the loading docks, pods, and nodes. The Loading Dock Lead will cover the loading dock shifts when the Loading Dock Supervisors are out.
General Information:
• This position will be responsible for covering the shifts of the Loading Dock Supervisors when out.
• Must be available to take calls 24/7 from staff, tenants and/or vendors.
• First shift hours of work are Monday through Friday, 4:30am - 1:00pm, with a 30-minute lunch break.
• Second shift hours of work include Monday through Friday, 9:30am – 5:30pm, and Saturday 5:30am - 1:00pm, plus “flexible” three hours each week as needed by assignment.
• Overnight shift hours include Sunday through Thursday, 11:00pm – 7:00am and may include other work hours to meet the needs of operations.
• Work required at other times for meetings, special events and emergencies/urgent matters.
• Valid driver’s license that meets guidelines for a City Driving Permit required.
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
1. Supervise the terminal dock supervisors to ensure that Airport tenant logistics operations are managed efficiently, safely, and securely.
2. Ensure full coverage of the Loading Docks; working a regular shift as well as filling in to cover shifts when Dock Supervisors are out, performing all their job responsibilities.
3. Serve as the primary contact for tenants and team to reach 24/7, for urgent issues and needed changes.
4. Train Loading Dock Supervisors on all necessary protocols and keep them abreast of any changes.
5. Coordinate Airport tenant logistics operations, ensuring that all logistics and security policies, procedures and regulations are followed.
6. Communicate overnight deliveries to all necessary departments and contractors.
7. Educate tenant company representatives and their contractors on delivery protocols and ensure compliance.
8. Work with tenant company representatives and stakeholders to manage the logistics of scheduled work.
9. Maintain the dock schedule to stagger deliveries and avoid long wait times.
10. Maintain open communications with tenant company representatives and resolve issues as they occur to streamline deliveries.
11. Report safety hazards, and unsafe practices and procedures to tenant company representatives, and the Terminal Property Manager.
12. Maintain records of preventative maintenance of dock equipment and order replacements as needed.
13. Ensure that dock area is kept free of debris. Keep empty crates, pallets, and kegs organized.
14. Ensure contractors do not impede loading dock operations and help develop work arounds as necessary.
15. Regularly walk the terminal basement hallways, all delivery docks, storage nodes and pods to ensure the area is kept orderly and ramp areas are free of FOD. Identify and resolve unsafe practices and safety hazards. Report problems to tenant company representatives, and the Terminal Property Manager.
16. Visit concession warehouses ensuring compliance with established policies.
17. Other duties, as assigned.
Knowledge, Skills & Abilities
• Ability to manage a team of terminal dock supervisors to ensure that the receipt and delivery of tenant goods, supplies, and equipment occur in an efficient, safe, and secure manner.
• Ability to manage the staff schedule to ensure full coverage of all required shifts.
• Knowledge of and skills to use Word, Excel, and Outlook.
• Ability to learn established scheduling software.
• Ability to coordinate the schedule and logistics of all delivery points in a fast-paced environment.
• Ability to multi-task and react to changing situations in a calm and professional manner.
• Skills to provide first-rate customer service and represent the Airport in a positive and professional manner.
• Familiarity with safe work practices with regard to loading dock operations, and safe egress in the basement hallways of the terminal.
• Ability to learn and follow CLT Security regulations and teach tenants the same.
• Excellent organizational skills.
Physical Requirements:
This position is active with extended periods of walking and standing in an exterior loading dock environment with exposure to moving vehicles, dust, fumes, and inclement weather. Additional activities may include sitting, bending, reaching, lifting, or twisting.
Preferred Qualification
Prefer an associate degree plus one year experience and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
Must have demonstrated experience using Microsoft Word, Excel and Outlook software; record keeping, filing, logistics and warehouse/dock management in a high-volume loading dock environment.
Minimum Qualifications
High School Graduate or Equivalent and five years relevant work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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