Records Information Manager #2202-374500-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

• Oversee the records management program for CATS.
• Oversees the metadata and folder structure incorporated in the electronic document management systems for CATS.
• Provides record management guidance to CATS employees.
• Implement best practices for records storage and retention.
• Ensure that Federal, State, and local record retention guidelines are met.
• Write policies and procedures as needed and update existing file plan and records management policies and procedures that comply with Federal, State, and local regulations.
• Work with contractors to develop procedures for records management for construction projects.
• Perform annual reviews/updates on CATS Records Retention Schedules for all CATS divisions/Sections by interviewing Division/Section staff and conducting records inventories.
• Supervise Project Records Clerk and oversee Records Management processes for major Development projects.
• Act as Records Management Lead for CATS Administrative Assistants (Records Representatives).
• Work with Information Technology to create automated records filing process in CATS Record Center.
• Perform audits of commercial records storage if needed.
• Oversee long-term storage program for CATS.
• Audit all sections for conformance to records management procedures.
• Provide records management training to all relevant CATS staff, including the on-boarding and orientation processes.

• Proficient in Microsoft programs including strong knowledge of Excel and MS SharePoint.
• Strong technology background in implementing metadata driven electronic document management systems.
• Able to apply specialized technical skills as in independent worker with minimal supervision.
• Able to perform complex analytical tasks.
• Extensive knowledge of records management best practices for both electronic and hard copy records.
• Knowledge of Federal, State, and local requirements for records retention.
• Ability to prioritize, organize and demonstrate strong attention to detail.
• Excellent written and oral communication skills.
• Excellent customer service skills; ability to handle conflict, and deal well with internal and external customers.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.