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Heavy Equipment Services Tech Master #2204-123320-01

Date Opened
Thursday, April 21, 2022 8:00 AM
Close Date
Sunday, July 30, 2023 8:00 PM
General Services
  • $59,407 - $71,387 Commensurate With Experience


The goal of the City of Charlotte's General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the City in a rapidly evolving and complex environment. The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money. General Services consists of capital project management, fleet services, procurement, environmental services, property management, and other support services.


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Skilled Trades


The Fleet Management Division is seeking a Master Heavy Equipment Service Technician to join a team of highly skilled technicians. This position will be responsible for the daily evaluation, inspection, diagnosis and repair of heavy trucks, construction equipment, and light vehicles for the City of Charlotte Fleet Management Division.  The Master level technician performs advanced diagnosis and repair of complex electronically controlled diesel engines, modern electrical systems, air and braking systems, complex hydraulic systems, specialty municipal equipment, and gasoline engines in automotive applications. The Master level technician is also responsible for mentoring and training entry level technicians regarding Fleet Management repair process and procedure as well as new repair techniques.  This is a second shift position.

Fleet Management offers:
  • Competitive salary and benefits 
  • $2,000 sign-on bonus
  • 1% retention bonus in September 2022
  • 2.5% premium pay for heavy technicians who possess a CDL
  • Employee referral bonus opportunity
  • Career growth opportunities, including pre-paid tuition for an Associate's Degree through CPCC (coming soon)
  • Annual tool reimbursement
  • ASE training incentives
  • Coming in January 2023, 2.5% shift differential, 4% salary increase

Major Duties and Responsibilities

  • Performs advanced diagnosis and repair of complex electronically controlled diesel engines, modern electrical systems, air braking systems, steering and suspension, complex hydraulic systems, and light medium duty gasoline powered vehicles. 
  • Assess and recommend actions for replacement and/or life cycle use of the equipment.  
  • Utilizes fleet maintenance software to accurately document work performed.  
  • Maintains a safe/clean work environment. 
  • Communicate with all levels of fleet operations and customers ensuring repairs are completed.
  • Interpreting manuals, electrical diagrams, diagnostic software, and experience in translating findings to system documentation and repair types, as well as, estimating repair costs is essential. 
  • Understanding and following safety procedures is critical with the ability to assess potential safety hazards. 
  • Mentoring/training fellow technicians.

Knowledge, Skills & Abilities

  • Ability to clearly communicate with a diverse group of technicians, vendors, and staff
  • Knowledge of the methods, tools, and materials used in maintaining and repairing class 8 diesel powered chassis
  • Knowledge of Fleet Management Information Systems
  • Works well without direct supervision
  • Must be able to demonstrate advanced knowledge and application for all phases of repairing vehicles/equipment.
  • Knowledge of the occupational hazards & safety precautions of the trade 
  • Ability to resolve customer complaints related to vehicle repairs and maintenance
  • Follow oral & written instructions
  • Ability to communicate effectively both orally & in writing
  • Ability to communicate complex technical information to technicians and staff
  • Must possess a valid North Carolina driver's license with the ability to obtain a Class B CDL within 180 days of hire
  • Must possess or have the ability to obtain a North Carolina State Inspectors license within 180 days of hire
  • Ability to obtain AC Recovery & Recycling License within 180 days of hire
  • Ability to travel out of town for work/training on occasion
  • Conflict management and resolution with staff, customers, and City vendors 
  • Establish and maintain effective working relationships with employees, vendors, and customers.

Preferred Qualification

Degree or certification from an accredited technical school or college 
ASE Heavy/Medium Truck Master status or Manufacturer training certification recognized by ASE
At least five years of experience related to heavy truck and diesel engine repair

Minimum Qualifications

High School diploma/GED with five (5) years of relevant work experience or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening. If an applicant does not pass the background screening the offer will be rescinded.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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