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Corridors of Opportunity (COO) Community Engagement Manager #2206-263300-01

Salary Grade 8 position

Date Opened
Thursday, June 02, 2022 4:10 PM
Close Date
Wednesday, June 15, 2022 11:59 PM
Section
Housing & Neighborhood Services
Salary
  • $64,803 to $72,903, commensurate with experience
Employment Type
  • Full Time
Go Back View Benefits

Introduction

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.  Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.  Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives, Office of Equity, Mobility, and Immigrant Integration, which advances upward mobility, immigrant services, diversity, equity and inclusion, Code Enforcement, which works to improve the appearance of communities and maintain standards of living, Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte, and CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County.

Function

Community

Summary

The City of Charlotte’s Housing & Neighborhood Services (HNS) department is hiring for the position of Corridors of Opportunity Community Engagement Manager within the Community Engagement division’s Service Area Team. This dynamic division is a recognized leader in the area of empowering residents and youth to create positive community change through our engagement model of information sharing, planning, resource delivery and celebration of community efforts. The Corridors of Opportunity Community Engagement Manager will work hand in hand with the Corridors of Opportunity Program Manager, Corridors of Opportunity Lead, and other Service Area Team staff to lead internal and external engagement strategies, assist and facilitate conversations and execute effective decision-making within the Corridors of Opportunity Program. 

Service Area Team staff are advocates, relationship managers, connectors and a first point of contact working directly with residents, neighborhood and business associations, civic groups, community-based organizations, City, County and partner agencies and others to assist with organization and capacity building, project implementation, strategic engagement, area revitalization and quality of life initiatives. The Corridors of Opportunity Team demonstrates the City of Charlotte’s commitment to supporting equitable investment, holistic neighborhood revitalization and the ability for long-term Corridor residents to stay-in-place within the six identified corridors (Beatties Ford Road, West Boulevard, Albemarle Road, Sugar Creek Road, North Tryon/North Graham Street, Freedom Drive/Wilkinson Boulevard).  

The Corridors of Opportunity Community Engagement Manager will direct the engagement strategies for all the Corridors of Opportunity, working in tandem with complementary staff. The ideal candidate is strategic, detail oriented, and collaborative.  They are able to think outside of the box, problem solve, and make decisions quickly and thoughtfully with both the community and city interests in mind. 

Major Duties and Responsibilities

  • Partner with Corridors Lead, Corridor Program Manager and the Corridor work teams to create a cohesive point of view to effectively communicate and engage the community 
  • Provide support to the Strategy Area Teams in regard to Corridors communications 
  • Design and coordinate Corridors of Opportunity engagement strategies, activities and associated timelines
  • Attend community meetings, facilitate one-on-one interviews, provide resident updates and insights into the Corridors program
  • Coordinate pertinent projects with applicable staff including input, feedback and implementation opportunities
  • Track engagement metrics, outcomes and expenditures within the overall Corridors budget
  • Represent the Corridors of Opportunity Implementation and Strategy Team on specific projects as needed, providing direction and oversight as it relates to the overall Corridors Program
  • Foster relationships amongst community leaders, internal departments and non-profit leaders to anticipate needs and to create a cohesive and collaborative working approach
  • Provide information about available City and partner agency resources and help facilitate connections where possible with staff and within the Corridor geographies
  • Meets regularly with program managers and other Service Area Team staff to ensure timely consideration of opportunities and effective leverage of programs within the Corridors of Opportunity geography to achieve greatest impact 
  • Provide input and expertise on engagement to the Corridors Lead and the Corridor Program Manager discussions to assist with decisions and support Corridor strategies.
  • Plan community town halls, workshops and other events, in collaboration with communications and other applicable staff
  • Performs other duties as assigned

Knowledge, Skills & Abilities

  • Ability and desire to establish effective team-based working relationships with coworkers, partners, foundations, community volunteers, residents and elected officials 
  • Proficient written and verbal communication skills including ability to facilitate meetings and focus groups with diverse participants with confidence emphasizing mutual understanding, accuracy, diplomacy and context sensitivity
  • Experience preparing and delivering presentations and information in front of groups and the ability to convey technical information effectively to the public 
  • Ability to perform a variety of duties, often changing from one task to another of a different nature
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Teams and other virtual meeting platforms
  • Strong customer service skills
  • Meet schedules and deadlines of the work promptly

Preferred Qualification

  • Bilingual or multi-lingual strongly preferred with connections within multi-cultural community or communities
  • Degree in public administration, public relations, communications, urban planning, sociology, landscape architecture, political science, social work, education, or a related field.
  • Experience with local, state or federal grant programs, program or project management.
  • Experience with planning and zoning, public administration, permitting and regulatory environments.
  • Graphic design and/or Geographic Information Systems (GIS) a plus.

Minimum Qualifications

  • Requires graduation from an accredited four-year college or university and at least two (2) years of relevant work experience, or an associate degree and at least four (4) years of related work experience
  • Applicants must demonstrate the ability to handle multiple tasks, align strategies and concepts, and work independently to move forward initiatives, projects, and tasks

Salary

$64,803 to $72,903, commensurate with experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment.  The city is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.


The City of Charlotte is a drug and alcohol-free workplace.


In Conclusion

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