Business Systems Coordinator #2208-290140-01
- Date Opened
- Tuesday, August 30, 2022 5:00 PM
- Close Date
- Tuesday, September 13, 2022 8:00 PM
- Section
- Aviation
- Salary
- $84,361-$110,723 Commensurate with Experience
- Employment Type
- Full Time
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Financial management with annual budgeting and short-term/long-term forecasting.
- Contract management. This includes working with Legal, Procurement Management, and stakeholders to create contracts for new services, modifying/renewing/retiring technology contracts as needed, working with stakeholders and system owners to enforce Service Level Agreements (SLA’s) and vendor performance. Ensures that technology contracts comply with City of Charlotte and Charlotte Douglas International Airport policies and standards.
- Serve as the primary liaison between the Charlotte Douglas International Airport Technology Division and City of Charlotte Procurement Management. Assist with purchases, solicitations, and other related purchasing activities.
- Manage the Aviation change control processes. This includes conducting the weekly Change Advisory Board meetings, ensuring that changes are entered correctly and properly approved, evaluating the change as it relates to other planned changes, freezes, power outages, or other factors that can cause the change to fail. Ensure that change policies are met, and risk is minimized
- Map, create, analyze, and implement business processes. This includes auditing existing processes, identifying gaps, inefficiencies & waste, and risks to current processes; working with stakeholders to design and document new/improved processes, and ensure implementation of the processes.
- Coordinate approvals and renewals with the Technology Management Advisory Team (TMAT) and Technology Improvement Process (TIP) team. Track and catalog approvals
- Performs related work as required.
Knowledge, Skills & Abilities
- Excellent written and verbal communication skills and high level of personal integrity
- Understand and interact with related disciplines to ensure the consistent application of policies and standards across all technology projects, systems and services
- Ability to partner with business stakeholders across the organization
- Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
- Assist with the overall Aviation Technology planning, providing a current knowledge and future state
- Project management and business analysis methodologies, and service delivery
- Principles and practices of vendor and contract management
- Experience with contract and vendor negotiations and management including managed services
- Experience with managing a budget
- Knowledge of Technology Asset Management including IT Asset Management (ITAM) tools and ITIL Change Control management
- Performing business analysis to identify gaps, overlaps, inefficiencies, and risk within existing business processes. Create new processes and make recommendations to improve existing.
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Performing a variety of duties, often changing from one task to another of a different nature
- Track spending, vendor performance
- Meet schedules and deadlines of the work including timelines for contract creation and renewals
- Understand and carry out oral and written directions
- Accurately organize and maintain paper documents and electronic files
- Maintain the confidentiality of information and professional boundaries
- Communicate effectively, both orally and in writing
- Establish program goals and objectives that support the organization’s strategic plan
- Plan, implement and evaluate programs
- Direct and organize program activities
Preferred Qualification
Minimum Qualifications
Associate degree in Computer Science, Business, Accounting, or related field and five (7) to seven (10) years of experience in Finance & Budget, Asset Management, Lifecycle Management, IT Licensing, or Contract Management
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion