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CCTV Technician Crew Chief #2301-102500-01

Date Opened
Thursday, January 26, 2023 8:00 AM
Close Date
Thursday, February 16, 2023 8:00 PM
Storm Water Services
  • $43,443 - $54,303 Commensurate With Experience


Storm Water Services' mission is to serve the City of Charlotte by improving surface waters and conveying rainwater safely through well-maintained storm drainage systems. Each year Storm Water Services invests $100+ million in capital improvements and staff manage hundreds of storm drainage improvement projects. Storm Water Services is one of the largest stormwater utilities in the Southeast with approximately 215,000 customer accounts and more than 200 full-time positions.  


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Skilled Trades 


The primary function of this position is to lead a crew responsible for Closed Circuit Television (CCTV) inspections of storm water systems.  This position is responsible for collecting and reporting information used in assessing conditions of storm water assets. 

Major Duties and Responsibilities

  • Responsible for supervising technicians performing skilled to semi-skilled tasks associated with inspection operations 
  • Responsible for performing pipe, manhole, catch basin, and structure inspections by CCTV and other methods
  • Directs the activities of subordinates to assist with inspection operations, including necessary preparation procedures
  • Performs proactive and reactive inspections
  • Maintains equipment in good operating condition by adjusting, cleaning, lubricating, and performing minor repairs, while also ensuring that equipment is stored in a safe and proper manner
  • Prepares and maintains accurate reports and records on assigned work activities
  • Responds to internal and external customers and resolves complaints in a courteous manner
  • Understands and adheres to all company health and safety procedures
  • Coaches and motivates technicians by communicating needs and expectations and through proper training
  • Develops improvement and growth plans for employees
  • Completes performance appraisals and addresses personnel issues 
  • Perform other duties as assigned

Knowledge, Skills & Abilities

  • Experience operating and maintaining closed circuit television equipment for storm water system inspection or maintenance
  • Understand how to read and interpret topo maps and plans 
  • Ability to implement and test new procedures, processes, and equipment
  • Experience maintaining records and preparing reports. 
  • Experience and abilities to deal with and resolve conflict within a team
  • Experience with the operation of light, medium equipment, and trucks
  • Effective verbal and written communication skills
  • Ability to establish and maintain effective working relationships with other employees, departments, and the public
  • Ability to plan, prioritize and organize work and complete assignments with minimal supervision
  • Ability to apply conflict resolution techniques and to work collaboratively and effectively with others
  • Must understand hazards and exhibit a serious attitude towards safety precautions
  • A valid driver’s license, a good driving record with the ability to obtain and maintain a City Driving Permit

Preferred Qualification

  • Two (2) to five (5) years of experience 
  • Work order system experience 
  • Experience with geospatial information systems, topography, storm water systems, and reading plans 
  • Storm water infrastructure maintenance and construction of roadways
  • Supervisory experience 
  • PACP and MACP Certification
Other Requirements:

This position requires significant judgment in traveling; traversing difficult terrain, retaining structures, barriers, and various urban/rural conditions; encountering a wide range of animals, insects, vegetation, and weather conditions; interacting with public; and experiencing unforeseen conditions/situations in accessing and entering drainage features within the Right of Way, public, and private property. This position requires that the selected candidate be able to walk at least 3 miles per day, stand for at least 8 hours per day, remove and replace manhole lids and inlet grates, lift, push and pull up to 100 pounds, climb a ladder, bend, crawl and stoop, crawl through pipes and culverts as small as 36 inches, traverse and climb difficult Piedmont terrain and waterways in an urban environment, perform work under adverse weather and environmental conditions. The ability to traverse encountered field conditions as part of this position’s duties and responsibilities is a condition of employment.  Occasional on-call emergency work may be required. Employee must be able to work occasional overtime, various shift hours. Employee must obtain and maintain trainings and certifications essential to the work assignment as directed.

Minimum Qualifications

  • High School Diploma and five years of related experience or equivalent education, skills and background to perform the essential functions of the position


  • $43,443 - $54,303 Commensurate with Experience 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Please note that all job offers are contingent upon an applicant successfully passing a new hire background check, drug screening, and proof of COVID-19 vaccination. If an applicant does not pass the background screening or vaccination requirement, the offer will be rescinded.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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