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Security Operations Agent #2301-107300-01

Airport Services Rep.

Date Opened
Tuesday, January 24, 2023 12:30 AM
Close Date
Tuesday, February 07, 2023 11:59 PM
  • $41,600 - $46,908/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position involves monitoring secured gates, the terminal building, loading dock and controlling vehicular and pedestrian access at Charlotte Douglas International Airport.  

Provides direction and information to the public in a tactful and courteous manner aligned with the airport’s customer service philosophy.  

Acts without direct supervision using independent judgment and discretion in accordance with departmental, local, state and federal rules, regulations, laws, ordinances and standard operating procedures.  

This is an unarmed uniformed position.


This agent position spends approximately 75% of the time walking or standing. Agents must be able to maintain focus and situational awareness for a standard 12-hour shift. Must also be able to provide verbal direction, hand signals and other non-verbal direction to persons operating vehicles, and perform visual inspections of vehicles, employees and passengers in accordance with Standard Operating Procedures.

Works assigned shift in a 24/7/365 essential security environment.  Hours vary and will require weekend and/or evening work.  Schedule subject to change, will require overtime and call back as necessary to fulfill airport security requirements.

Subject to recall for severe weather, urgent and/or unforeseen situations.

Major Duties and Responsibilities

1. Monitor checkpoints and secured gates and the terminal loading dock.  Inspect vehicles ensuring that the entry of vehicles, drivers and passengers meet airport security clearance requirements.
2. Direct pedestrian, vehicular and construction-related traffic as necessary to prevent congestion.
3. Issue citations in accordance with departmental, local, state and federal rules, regulations, laws and security directives.
4. Document security incidents, citations and related situations in writing and verbally.
5. Maintain situational awareness and notify applicable resources to potential hazards.
6. Conduct security related inspections of airport property and take appropriate corrective action in accordance with the Airport Security Plan.
7. Provide information to the public and employees.  Respond to and assist with emergency and urgent situations.

Knowledge, Skills & Abilities

• Knowledge of applicable rules, laws, ordinances and security directives, or ability to obtain such knowledge within 30 days of hire.
• Skills to direct traffic, complete reports and citations clearly and accurately.
• Ability to pass required employment training and related testing
• Ability to recognize potential threats, and respond quickly and calmly to emergency situations.
• Ability to be clearly understood over radio communications.
• Ability to verbally communicate clearly and effectively with diverse populations.
• Ability to deal courteously and firmly with the traveling public, persons operating vehicles on airport roadways and those seeking access to secured areas.
• Ability to represent the airport and the City of Charlotte in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers and others.

Preferred Qualification

Successful candidates may have military background and college experience. Experience with physical security and access control functions are preferred.

Minimum Qualifications

High School Graduate or Equivalent

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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