The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This position will be responsible for leading medium to large scale IT projects for the Charlotte Douglas International Airport. The Project Manager will provide direction to internal and external non-technical/technical stakeholders. The position will lead and guide projects utilizing PMBOK and Enterprise Project Management Office (EPMO) best practices and governing framework. The Project Manager is accountable and responsible for ensuring that project results contribute positive business value and meets agreed upon scope, cost, schedule, and objectives.
Major Duties and Responsibilities
- Leads, plans, coordinates, tracks, and delivers project of medium to large complexity utilizing enterprise established project methodology/framework and processes
- Leads the project team and manages performance, identifies resourcing needs, and facilitates communication to ensure understanding of objectives and assignments and determine progress
- Control the flow of project related information
- Develops and maintains various plans related to the project and schedule
- Proactively identify, manage, and facilitate resolution of project risks
- Interact with business department stakeholders to understand business and technical requirements, propose solutions, and maintain positive relationships
- Documents, reviews, and implements project change requests
- Tracks budget and monitors use of funding allocated to projects
- Documents project scope, deliverables, and implementation approach
- Manages all project artifacts/documentation such charter, risk log, and schedule
- Create and manage detailed project plan and schedule
- Baseline project schedule, budget, report changes above or below baseline
- Facilitate system/solution designs that meet City technology and cyber security standards
- Oversee creation and execution of test plans for upgrades/future project implementations
- Ensure all EPMO / Project and Department reports are updated timely
- Ensure project metadata and KPI’s are updated through lifecycle of project
- Oversee exceptions and unresolved issues and monitor progress by designated issue owners
- Interact with internal departments with timely and accurate resolution to IT question / project objectives
- Evaluate project impact in relation to training and other requirements and needs
- Professionally manage and maintain positive relationships with project stakeholders
- Ensure the final IT project outcome achieves originally defined objectives in the project charter
- Collaborate with vendors to implement new applications, software, and other features. Assists in negotiating statements of work and service contracts
- Performs related work as required
- Follows established processes for initiating and managing change control requests for production systems
- Ability to work after hours to minimize impact to travelers while implementing new systems or changes to existing systems
- Primarily work office hours Monday through Friday; however subject to working at other times for certain projects and upgrades.
- Work hybrid schedule with in-office and remote hours will be considered, with at least two days in the office a week.
- Valid driver’s license and ability to qualify for City driving permit.
Knowledge, Skills & Abilities
- Excellent organizational and time management skills
- Effective verbal and written communication skills
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Ability to document and communicate technical information to non-technical audiences
- Budgeting awareness
- Lead meetings that include participation from vendors / technical and non-technical peers / business owners
- Ability to effectively manage high stress scenarios
- Ability to work cooperatively with other City employees and the public
- Ability to apply conflict resolution techniques
- Ability to quicky change focus between projects based on priority or resources availability
- Ability to work with vendors to find a sustainable and cost-effective solutions
- Knowledge of IT industry standards and ability to recognize highly customized and/or proprietary formats
- Analytical and logical approach to problem solving
- Ability to lead and ensure team alignment
- Excellent judgment and knowledge of escalation procedures
- Experience in gathering requirements, facilitating system design, change management, building project plans, administering test plans
- System life cycles and systems development
- Project management methodologies
- Principles and practices of business analysis
- Principles of business process management
- Meet schedules and deadlines of the work
- Maintain the confidentiality of information and professional boundaries
- Identify risk and issues and identify mitigation strategies
- Experience with project management tools such as MS Project and Visio
- Project Management Professional (PMP) certified or actively working to obtain PMP certification
- Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
- Three (3) to Five (5) years of experience in managing medium to large scale IT projects
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.