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Airport Shuttle Bus Dispatcher #2302-107010-01


Date Opened
Monday, February 06, 2023 2:30 PM
Close Date
Tuesday, February 21, 2023 12:20 PM
  • $46,545 - $54,302/yr. ($22.37 - $26.10/hr.)
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Shuttle Bus Dispatcher must be available to work assigned weekday, weekend, evening and holiday shifts, and other times as needed due to emergency/urgent situations, such as inclement weather. This person will be subject to emergency calls back to work.  

*Requires Class B CDL with Passenger and Air Brakes Endorsements and qualify to receive a city driving permit. Both DL and CDL must be maintained and up to date at all times while employed.*


The dispatcher assists the supervisory staff with the efficient operation of the shuttle bus service by assigning buses, providing direction to drivers, ensuring drivers follow procedures and assigning resources as necessary to meet customer demands. Interact with the public providing customer service assistance as necessary.   

Major Duties and Responsibilities

1. Monitor lot usage and assign buses to meet customer demands.  Approve alternative service in accordance with established procedures. Ensure authorized breaks and meal periods are assigned and recorded in accordance with policies and procedures.
2. Monitor activities of 30-40 drivers per assigned shift.  This includes monitoring radio communications, compliance with established procedures, inspection of uniforms and vehicles and operations in the lots to maintain proper spacing and good customer service.  
3. Advise supervisory staff of operational and personnel concerns and recommend changes to areas such as staffing levels, safety hazards and maintenance issues.  
4. Provide accurate information to the public, employees and other Airport personnel.  Respond to requests for service in accordance with policies and procedures. Direct Airport traffic as needed to alleviate traffic congestion.
5. Complete related paperwork such as vehicle inspection reports, vehicle work orders and training records.  Complete shift logs and other paperwork.  Refuel or charge buses if needed.
6. Answer phones and document calls from drivers who will be late or unable to work.  Follow-up with supervisory staff in accordance with policies and procedures.
7. Respond to emergency calls from Airport Operations and Airport management in a timely manner in dealing with airfield situations involving the deplaning and transport of passengers.   Drive passengers and their baggage between the airport terminal and parking facilities when necessary.  Recognize safety hazards and use appropriate precautions.  Perform light cleaning inside bus (i.e. – clean windows, empty trash, sweep).  Under some circumstances, assist passengers with baggage.
8. Serves as a designee in the supervisor’s absence to respond to and investigate vehicle accidents, property damage and injuries involving Airport vehicles, staff and contractors.  Summon emergency personnel as needed. Complete associated paperwork in accordance with policies and procedures such as vehicle accident reports, general liability and on-the-job injury.  Document damage through photographs and witness statements. Back-up for Shuttle Bus Drivers as required to maintain an efficient operation.
9. Assist passengers, drive and work public areas during IROPS such as inclement weather, holidays, special events and airport emergencies.  
10. Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.
11. Other duties, as assigned

Knowledge, Skills & Abilities

• Read and write satisfactorily to complete related paperwork.  
• Experience using Microsoft Word and Excel.
• Deal courteously with the public and represent the airport in a positive, professional manner.
• Speak English clearly enough to be understood on the radio and communicate effectively with customers.
• Safely drive any of the shuttle bus models.
• Follow verbal and written instructions.

Minimum Qualifications

High School Graduate or Equivalent and one-year related work experience. 
Must hold a current Class A CDL or a Class B CDL with Passenger and Air Brakes Endorsements.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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