Transit Ops Training Manager #2302-287110-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Reporting to the General Manager of Training & Instruction, the Rail Training Manager will be responsible for managing the administration of training for rail operations employees. The Rail Training Manager maintains all required data relevant to key performance indicators relative to training and supports the collection of data for safety and training regulatory compliance; administers training programs for new hires and current employees for qualification and requalification programs for all sections within Rail Operations to include Rail Transportation, Rail Operations Control Center, Maintenance of Way, Rail Car Maintenance, and Rail Inventory; and reviews and evaluate program effectiveness and compliance with all operating rules, policies, procedures, and standards. Will supervise training officers. This is a safety-sensitive position.

• Directs and manages the implementation of training programs for all sections of Rail Operations to ensure the need for operations is adequately addressed and compliance is maintained.
• Administers sectional (Rail Transportation, Maintenance of Way, Rail car Maintenance, Rail Inventory) to ensure training requirements are timely met.
• Assesses Rail Operations training needs and develops appropriate training interventions to achieve business goals and objectives.
• Facilitates and supports training and recertification initiatives for all sections.
• Engages with employees regarding job performance and training qualifications.
• Meets with key managerial personnel, consultants, and vendors to determine appropriate training information and materials.
• Supervises and conducts annual performance evaluations of training officers.
• Maintains all records related to efficiency testing and employee training.
• Works closely and partners with the Rail Safety Manager to identify trending for corrective measures, training exercises of restoration of service, and emergency response procedures.
• Develops effective working relationships with external agencies such as Homeland Security, FEMA, and OMEC to meet security training and planning standards.
• Works a schedule to evaluate safety officers as well as conduct training for all shifts as required.
• Recommends revisions to SOP/Rule Books/General Bulletins and other procedures to maintain operating standards.
• Performs related duties as required.

Knowledge of :

• Principles of organization, training, motivation, supervision, and personnel management.
• Principles and techniques of curriculum planning, testing, and training program development.
• Must have knowledge of Rail operating rules and procedures, practices, and regulations related to passenger operations.
• Must have excellent oral and written communication skills

• Sufficient training, education, and experience which demonstrates the ability to perform the above tasks and possession of the following knowledge and abilities:
• Development of the required knowledge, skills, and abilities obtained through training, education, and experience equivalent to five (5) years of teaching and/or supervision operational knowledge.
• This position is considered “Safety Sensitive” under FTA guidelines and will be subject to random drug and alcohol testing. Candidates must be able to pass a pre-employment physical, drug screen, criminal background, and DMV check.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

This position is considered a security and Safety Sensitive position and will be subject to random drug testing and alcohol testing under FTA guidelines as well as all procedures and guidelines in alignment with the City of Charlotte and CATS Drug and Alcohol Policies.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job..

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.