Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partner agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery. Charlotte Water Technology is a division of the I&T Department and directly supports Charlotte Water, the region’s largest water/wastewater utility.
Summary
Charlotte Water Technology is seeking an Application Development/Support Manager to manage key applications and programs, and to serve in the role of assistant division manager. This position ensures effective operations of technology throughout all life-cycle phases to meet the business needs of the Charlotte Water . Responsibilities include ensuring alignment of technology initiatives with approved strategies and standards, managing budgets, developing and adhering to technology governance, and participating in or overseeing technology procurement under City requirements.
The primary areas managed include asset management, GIS (data and systems), storm water, laboratory systems, data analytics, document management, water and wastewater information systems, and industrial waste and system protection.
Additional responsibilities include functioning as the I&T Charlotte Water Division Manager in their absence, division strategic planning, alignment of division processes, and coordination of the annual division budget process.
Major Duties and Responsibilities
• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• Aligning technology initiatives with the I&T and Charlotte Water Technology roadmap and master plan.
• Looking for opportunities to improve both operationally and strategically.
• Leads and manages the on-ongoing maintenance of the I&T and Charlotte Water Technology roadmap, master plan.
• Ongoing alignment of division work processes
• Building and maintaining relationships with I&T peers and key stakeholders and advising on technology solutions to ensure customer satisfaction. Facilitates strategic planning for departmental initiatives. Recommends technology to meet current and future needs.
• Coordinates and manages the overall Division Budget with responsibilities for assigned program level budget, expenditures and deliverables.
• Performs the duties of the Division Manager in their absence.
• Life cycle management of the portfolio to include ordinating and managing division processes for performance reviews, work plans, application documentation, and customer engagement.
• Provides leadership in analyzing, designing, prototyping, obtaining, developing, updating and maintaining major critical systems, and custom-built systems and interfaces.
• Participates in the RFP process, selection of solution/vendor, and contract negotiation
• Directly oversees financial responsibilities for the portfolio.
• Manages service delivery expectations and ensures system availability for 24x7 operational department. Drives continuous improvements in availability across technology offerings, operational capabilities, and performance objectives
• Works with vendor partners to ensure data collection standards and regulatory tracking
• Develops and implements business process to manage program and system activities
• Interacts with stakeholders and other departments across the City to identify collaboration opportunities and drive growth
• Provides leadership, planning, advising and management of human resources associated teams for each major system and program.
• Manages applications services and operational support, including incident management, service requests, updates, and upgrades.
• Develops, manages, and coordinates with vendors to ensure efficient operations.
• Performs related work as required.
Knowledge, Skills & Abilities
Knowledge of:
• English grammar, spelling, and punctuation
• Information Systems management and lifecycle
• Application infrastructure technologies, and supporting technologies such as networks, servers, and security devices
• Principles and methods of business analysis and business process improvement
• SDLC, Application Lifecycle Management and ITSM processes
• Application development languages and techniques
• Project management methodology and service delivery
• Principles and practices of employee supervision
• Program/project financial management including estimating, budgeting, and controlling expense
Skill in:
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Technical project management
• Vendor management
Ability to:
• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Develop computer applications using programming languages
• Apply principles and practices of employee supervision, including managing and monitoring work performance, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments
• Think strategically
• Evaluate the business implications of applying technology to the current and future business environment
• Provide leadership and vision in managing teams and initiatives
• Establish governance teams that provide control and prioritization to administrative support personnel
• Define system scope and objectives based upon business needs.
• Ability to meet schedules and deadlines of the work
Preferred Qualification
• Degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Minimum of three years of supervisory experience
• Five years of experience managing a COTS application at an enterprise level
• Proficiency in scripting languages such as Transactional SQL, Python, PowerShell, and Batch
• General knowledge of Water and Wastewater Utility business operations
Minimum Qualifications
• High School Graduate or equivalent
• Nine (9) years of experience in information technology support and strategic planning, including prior supervisory experience as well as knowledge of budget development and administration
OR
• Two-year college degree
• Seven (7) years of experience in information technology support and strategic planning, including prior supervisory experience as well as knowledge of budget development and administration
OR
• Bachelor’s level Degree
• Five (5) years of experience in information technology support and strategic planning, including prior supervisory experience as well as knowledge of budget development and administration.
OR
• Master’s level degree
• Three (3) years of experience in information technology support and strategic planning, including prior supervisory experience as well as knowledge of budget development and administration.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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