Assistant Field Operations Supervisor #2306-160400-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor responsible for supervising drivers while operating service in the field. The person in this position will train new hires and conduct refresher training. This position is responsible for directing the day-to-day operations for delivering all scheduled services. The position will also provide direction to drivers  while in the field.

Must be available to work various shifts including nights, weekends and holidays. 

This position is eligible for a shift differential. Employees regularly assigned to 2nd or 3rd shifts will be eligible to receive a 2.5% premium added to their base weekly pay.

• Monitor operator schedules and daily recording of work
• Perform annual reviews with operators based on their performance
• Resolve customer complaints for both external and internal customers
• Promptly address any field problems such as accidents, breakdowns, and delays
• Maintain a daily log of occurrences
• Maintain customer service goals as established by management
• Perform supervisory responsibilities including completing audits, providing feedback and recommendations for developmental training
• Issues written citation reports
• Investigates and completes Accident Reports
• Ensures that drivers follow all safety rules and regulations
• Must have a working knowledge of Worker’s Compensation Procedures
• Interacts with and assists transit passengers
• Investigates and responds to unsafe locations/situations and makes recommendations and changes to resolve the unsafe situation
• Maintains confidentiality of all information
• Assists drivers and other Road Supervisors with customer assistance and roadside  problems
• Maintains an effective working relationship and communicates with drivers, supervisors, dispatchers, and maintenance personnel
• Prepares daily reports using basic writing skills
• Seeks opportunities to increase customer satisfaction and strengthen customer  relationships
• Performs other duties as assigned
• Directly support continuous implementation and compliance of the North Carolina Department of Transportation (NCDOT) State Safety Oversight Program Standards (SSOPS) and Federal Transit Administration (FTA) regulations 49 CFR Part 673 and 672 related to the Safety Management System (SMS) and the CATS Agency Safety Plan (ASP). Support Safety performance goals of CATS 
• Encourage employees to proactively support and report safety concerns following the CATS Safety Reporting options as described in your training and in the ASP. 
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP. 
• Advocate and promote a strong safety culture within CATS with regard to transportation services, capital programs, facility operations and maintenance, worksite procedures, employees, and customers following SMS and ASP. 
• Participate in internal and external ASP audits. 

• Associate Degree in Business Management or related field
• Bilingual Spanish

Associate's Degree with five (5) years of relevant work experience or High School diploma/GED with six (6) years of relevant work experience, or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and  abilities to perform the essential job duties successfully.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

This position is considered a security and Safety Sensitive position and will be subject to random drug and alcohol testing under FTA guidelines as well as all procedures and guidelines in alignment with the City of Charlotte and CATS Drug and Alcohol Policies. 

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.