Audio/Visual System Administrator #2308-373100-01

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

The City of Charlotte is seeking an Audio/Visual System Administrator with experience in managing the technical aspects of audio/visual systems for the airport.  Experience in managing audio systems that include Public Address (PA) Systems for large public venues, content management systems that display flight and baggage information to travelers, digital public art displays, and conference room equipment used for virtual meetings. Technical support will include managing operating system updates, security patching, network connectivity, system integrations, and vendor management. 

This position will be responsible for providing technical support to CLT airport audio/visual systems, working with integrators to provide sustainable solutions, coordinate system content and functionality with the CLT Innovation and Experience team, ensure systems meet regulatory requirements, and manage support contracts. This position will also ensure audio/visual systems meet City of Charlotte technology and cyber security standards. The administer position will also review and validate system designs for new construction.

• Manage announcement schedule and volume levels for PA system that provides public messaging for the entire CLT terminal building
• Manage operating systems and security patching for devices used to support audio/visual systems at CLT facilities
• Gain knowledge of network configuration for audio/visual systems at CLT airport
• Provide technical support for conference room equipment that includes VOIP phones, cameras and screens used for video conferencing, audio speakers, microphones, and digital interfaces used to switch input for screens
• Support Nanolumens screens and display hardware
• Support integrations between PA system and visual paging
• Ensure CLT audio/visual systems meet regulatory TSA and other 
• Provide support for content management systems that display flight and baggage information to travelers.  Troubleshoot content management systems issues in a timely manner.
• Communicate system changes through standard change control processes
• Update system documentation to support knowledge base articles
• Configure and support Crestron switching and lighting interfaces 
• Attend training as needed to gain skills for new systems or system enhancements 
• Professionally manage and maintain positive relationships with vendors and system integrators
• Manage vendor support contracts

• Understanding of TCP/IP networks and IP addresses
• Experience with support Microsoft Operating Systems
• Understanding of managing systems that use a variety of display screens
• Basic understanding of VOIP equipment and connectivity
• Server operating systems and commands knowledge and experience (Windows and Linux)
• Content management information display maintenance, troubleshooting skills
• Excellent organizational & time management skills 
• Effective verbal & written communication skills 
• Strong customer interaction skills 
• Ability to document & communicate technical information to non-technical audiences 
• Budgeting awareness 
• Ability to thoroughly research & accurately resolve IT related questions or concerns 
• Ability to effectively manage high stress scenarios 
• Ability to work cooperatively with other City employees and the public 
• Ability to apply conflict resolution techniques 
• High level of integrity 
• Ability to work with vendors to find a sustainable and cost-effective solutions 
• Knowledge of IT industry standards and ability to recognize highly customized and/or proprietary formats 
• Analytical & logical approach to problem solving 
• Motivated & ambitious 
• Ability to lead & ensure team alignment 
• Excellent judgment & knowledge of escalation procedures 

• Six years as an Audio/Visual technical support resource
• Knowledge of AtlasIED PA system hardware and software
• Ability to manage priorities based on airlines or tenant needs

High School Graduate or equivalent and five (5) years of relevant work experience.

Associate Degree and three (3) years of relevant work experience.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.