Business Systems Coordinator #2311-290140-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Business Systems Coordinator will work under the supervision of the Technology Business Systems Manager in the Technology Department at Charlotte Area Transit System (CATS).  They will assist various project teams in the development of future CATS projects, and coordinate tasks within larger construction, maintenance, or rehabilitation projects for CATS facilities. This position will support the overall operation and cyber security aspects for the transit network and requires use of local, state, and federal specifications (FTA standards) and regulations for development of projects.  Work requires the use of technical expertise, judgment and discretion.  Work involves considerable contact with the project teams, contractors, and other City/CATS employees.

This position requires a high level of interpersonal, technical, collaboration, community engagement and leadership skills. This is a senior level position, requiring expert knowledge in all aspects of Operational systems, Rail systems, SCADA networks, & systems infrastructure design principles and practices.  Develops comprehensive transit business requirements, technical lead for Request for Proposal (RFP) / Request for Information (RFI) initiatives and ensures project compliance and maintain National ITS standards.  Requires strong experience in construction/industrial/development environments and has ability to work independently, as priorities will fluctuate.

• Assist the Technology System Business Manager with workload leveling and meeting the annual Operational & Capital Improvement Program budgets.
• Provide input and technical expertise to support the development and implementation of policies, processes, and standards of practice for the city. 
• Provide innovative solutions to transit business needs allowing more effective and efficient delivery of service to the transit customers.
• Provide coaching, mentoring, guidance and training to staff regarding processes, policies and standards of practice. 
• Monitor and report on project progress of schedules and budgets.
• Complete review of project estimates, scoping documents, planning reports, construction plans, cost estimates and contract specification submittals for technical competency and consistency. 
• Serve as a technical point of contact for the Department on transit related issues.
• Develop and implement activities to improve the team’s processes, work practices, and performance.
• Performs other duties as assigned.
• Participates in rotating on-call support for operational systems during nights, weekends, or holidays as required.
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in ASP

• Ability to successfully perform project management tasks, including the proactive management of the critical path in project initiation, planning, implementation and closeout.
• Working knowledge of City of Charlotte Cyber Security Standards, National ITS standards, Federal Transit Administration standards and processes, and other local ordinances, requirements, and/or manuals.
• General knowledge of NFPA, NEiS, and BICSI standards and codes.
• Demonstrated leadership skills and conflict resolution techniques.
• Progressively responsible team leadership and organizational experience. Ability to effectively direct and guide teamwork efforts.
• Ability to work collaboratively and effectively with others.
• Good leadership skills, excellent organizational and conflict management skills.
• Excellent communication skills, both verbal and written.
• Ability to interpret, analyze, prepare, and explain complex technical reports, data, technical specifications, and recommendations.
• Ability to establish and maintain effective working relationships with other employees, departments, city officials, and the public.
• Ability to plan, prioritize and organize work and complete assignments with minimal supervision. 
• High level of professionalism, integrity and commitment to quality deliverables.
• Skilled in reading engineered drawings and schematics.
• Familiarity with Rail control and industrial management software systems.
• Proficient computer skills including experience with Microsoft Office Products (Word, Excel, Visio), e-Builder, and Bluebeam Revu.
• A valid driver’s license, a good driving record with the ability to obtain and maintain a City Driving Permit.

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Electrical or Industrial Engineering or a related field.
• Five (5) to seven (7) years of experience in business analysis, requirements definition, and information technology support, including prior team leadership experience.  
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.
• Contract writing and evaluation skills.
• Project & contract management proficiency, with Contractor and Sub-Contractor management experience.
• Certifications in networking, communications, or project management.
• Fiber & cabling knowledge/expertise.
• Two (2) years of experience with the development and support of Industrial / SCADA systems.
• Experience with additional transit related technologies, such as, radio communications, AVL systems, CCTV systems, real-time information systems.

• At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field.
• Three (3) to five (5) years of experience in information technology support, including team leadership, project management, hardware, software and networking experience.
• Any equivalent combination of training, education, and experience that provides the required skills to successfully perform the essential job duties.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

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Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

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The City of Charlotte is a drug and alcohol-free workplace.