Business Systems Supervisor #2311-290150-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The CATS Technology Business Systems Supervisor is a leader who will aid in digital transformation of in-vehicle and customer facing Fare System Technology for the Charlotte Area Transit System.  This position will be responsible for managing a diverse team comprised of application and technical positions involved in implementation, support, maintenance, and administration of digital systems such as fare collection, ticket vending, point of sale systems, parking gate system, digital signage, and IoT technology.  This position will be responsible for meeting defined strategic initiatives and managing day-to-day activities of the team.  The position will report to a CATS Application Support Manager within the Innovation and Technology (I&T) Department in direct support of CATS.

This position interacts with staff, vendors, consultants, contractors, and users throughout the I&T and CATS departments.

Technical 

• A Subject Matter Expert and primary contact for system users for functional and technical support of applications and technology systems
• Promotes new digital solutions and provides advice/guidance to department stakeholders on modernization efforts
•  Keeps abreast of the latest technology trends in the industry
• Lead modernization initiatives for Legacy applications
• Ensure effective architectural decisions are taken and related technical documentation is developed and maintained to ensure on-going support for the solutions provided
• Make technically sound decisions regarding infrastructure and development solution based on in-depth knowledge of the technology landscape

Supervisory 

• Direct supervision of team members including conducting performance reviews, encouraging personal development initiatives, developing technical skills for future systems, ensuring alignment to culture and policies and providing recognition and/or disciplinary actions as appropriate
• Ensure the team is fully staffed both for full time employees as well as contract personnel as needed to complete the required scope of work in alignment with the available budget and schedules.  
• Build a high-performing and responsible team focused on goals and needed outcomes, understanding the drivers for the program and working well with each other as an integrated unit
• Develop cross-trained and skilled personnel to both improve support and challenge individuals to grow.
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP

Knowledge of:

• Systems standards, modules, and project planning
• Principles and practices of employee supervision
• Business process management
• Software development lifecycle and application lifecycle management
• Relevant methodologies and frameworks for maintaining applications / technology systems.
• All the aspects of applications / systems including security topics like Network firewall and host-based firewall security
• Business continuity planning and disaster recovery
• Principles and practices of the design, installation, and maintenance of applications and/or technology systems
• Functionality and capabilities of the applications / technology systems in the portfolio.

Skilled in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Analysis and troubleshooting

Ability to:

• Meet schedules and deadlines of the work
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Manage technology system security and keep up with security patches
• Provide/present data in various formats
• Act as Subject Matter Expert for the various applications and software systems in the portfolio
• Coach and mentor resources in the team
• Handle escalations of issues to the satisfaction of various stakeholders

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Five (5) to seven (7) years of experience in system implementation
• Previous technology supervisory experience

An Associate degree with (3) three years of relevant work and supervisory experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.