Office Assistant Senior (Part-Time) #2312-000400-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Office Assistant position provides administrative support to the Public Information Office. This role involves independent clerical work and executing routine and complex administrative tasks. The Office Assistant fulfills a broad spectrum of responsibilities, encompassing office support and other administrative functions. The specific tasks may vary depending on the needs of the Public Information Office. This position demands substantial initiative, independent judgment, and discretion in carrying out clerical and administrative duties and staying abreast of division and department policies, rules, and regulations. This position may include external events, media arrangements and the coordination of appliable programs.

• Type and proofread various documents, including reports, memos, and statistical charts, from rough drafts, forms, copies, and notes. 
• Perform a wide variety of routine clerical work, including filing, billing, checking and recording information on records. 
• Compile information and data for statistical and financial reports. 
• Maintain a variety of statistical records, check and tabulate statistical data, and monitor budget accounts as directed. 
• Maintain inventory records, process purchase requisitions, maintain purchase records, and resolve errors in orders received and invoices. 
• Operate adding machines and other office equipment. 
• Order office supplies and submit expense claims. 
• Act as receptionist, answer the telephone, and wait on the general public, giving information on department policies and procedures as required. 
• Sort and file documents and records, maintaining alphabetical index and cross-reference files. 
• Receive, sort, and distribute incoming and outgoing correspondence. 
• Schedule appointments and various meetings. 
• Receive incoming telephone and voice radio calls, secure and record information, and use radio to dispatch necessary department services; keep radio contact with City units. 
• Utilize a variety of office equipment for word processing and data maintenance functions. 
• Perform other duties as assigned.

• Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
• Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules
• Listen to and understand information and ideas presented through spoken words and sentences and to communicate information and ideas in speaking and writing so others will understand.
• Apply general rules to specific problems to produce appropriate answers.
• Interaction with employees, visitors and members of the community.
• Keeping up to date with office communication tools such as voice mail, e-mail, faxes and internet communication.
• Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Plan, direct and work as a team with colleagues as well as establish effective working relationships with other employees, staff and the public.
• Carry out assignments using own initiative and general instructions.
• Work independently and handle dynamic timelines.
• Come up with proactive solutions and critical thinking. 

High School Graduate or Equivalent and one year relevant work experience

OR

Associate's Degree

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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