Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Training and Workforce Development
Summary
This position is primarily responsible for developing and implementing programs, plans for workplace readiness training, and job placement of adult participants. The workforce development & training specialist will coordinate the employment skills curriculum designed to increase employability. Work involves coordinating workforce development activities for a multi-skilled workforce, training and developing employees in introductory, intermediate, and advanced skill sets across all utility occupations; facilitating scheduled training sessions; conducting performance analysis of individual training profiles, skills, and assessments courses.
This position will assist in developing and coordinating Charlotte Water's Apprenticeship and Career Training Academy Internship and Co-op Programs, which are designed to increase employability, boost motivation, and improve fundamental skills. Part of the work includes scheduling, attending, and leading monthly and bi-monthly meetings with apprentices, interns, mentors, managers, and supervisors; visiting worksites for observations; processing and auditing paperwork about apprentice and intern training plans and overall programming within the department. Works with community partners to seek participants for workforce development programs.
Major Duties and Responsibilities
• Provides training and development services by implementing strategic training initiatives, curriculum design, training delivery, and group facilitation.
• Provides interpersonal expertise as it relates to training in various utility occupations.
• Assesses training and programming effectiveness to ensure participants' performance is aligned with the skills they are taught.
• Creates, develops, and oversees the Apprenticeship and Career Training Academy and Co-op and Internship Programs.
• Coordinates and monitors the completion of training assignments for the Career Training Academy, Co-op, and Apprenticeships.
• Collaborates with Charlotte Water's Human Resources team throughout the hiring process, including job matching.
• Conducts Apprenticeship and Career Training Academy program evaluations throughout development and operations phases.
• Processes and audits paperwork on the employee, apprentice, and intern training plans.
• Fosters professional relationships within industry at local, state, and national level, with particular focus on local partnerships.
• Provides career pathing services, including coordinating cross-training opportunities such as job shadowing for employees.
• Coordinates meetings, calendars, and events around programming and communicates program details with community organizations and prospective candidates.
• Supports One Water People Strategy initiatives as needed.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of training and development.
• Knowledge of social service or wrap-around services that will benefit participants.
• Knowledge of Learning Management Systems (e.g., SAP SuccessFactors, LinkedIn Learning).
• Skill in communicating, both verbally and in writing and with technology.
• Skill in planning and coordinating the work of others.
• Skill in delivering speeches and facilitating training programs.
• Ability to utilize Microsoft Office products (e.g., Word, Excel, PowerPoint).
• Ability to plan and organize short-term and long-term training in simulated and live environments.
• Ability to effectively conduct training in classroom and work environments.
• Ability to work effectively with people with different professional backgrounds.
• Ability to network with internal and external stakeholders.
• Ability to communicate effectively with all levels within the organization.
• Ability to obtain a City driving permit.
Preferred Qualification
• Bachelor's degree from an accredited school.
• Five (5) years of related work experience
• Experience assisting individuals in the workplace with career development.
• Knowledge and application of coaching strategies.
• Ability to assess program gaps and opportunities for continued program growth.
• Possess Working Smart Train-the-Trainer certification.
Minimum Qualifications
High School Graduate or Equivalent and seven (7) years related work experience
OR
Associate's Degree from accredited school and five (5) years related work experience
OR
Bachelor's Degree from accredited school and three (3) years related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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