Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Airside Operations Agents perform skilled work, including safety and security inspections of the Air Operations Area, vehicles, and terminal facilities and relaying emergency and non-emergency information. Operate and monitor communications equipment, such as radios, telephones. Primary function of Airside Operations Agents is to perform escorts, inspections, and respond to incidents in the AOA. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures while representing CLT in a professional, positive manner.
FULL TIME AND PART TIME POSITIONS AVAILABLE - SELECT YOUR PREFERENCE ON THE APPLICATION
General Information:
• Must be able to work assigned shifts, including holidays, and reports back to work during emergencies, urgent situations, special events and inclement weather. Shifts are generally divided into first, second, and third shift hours to cover a 24/7 operation. Hours are subject to change based on operational need. Overtime may be offered and/or mandated when needed.
• This position is deemed essential and employees are subject to mandatory overtime. This position is not eligible for teleworking.
• Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
• Valid driver license in state of residence and maintain a City driving permit.
Major Duties and Responsibilities
1. Conducts vehicle escorts on the Non-Movement Area. Assist the Airport stakeholders and public as needed. Act decisively and exercise independent judgment within established rules, regulations and procedures.
2. Assists with federal programs to comply with FAA and TSA regulations that are required for commercial service airports. Enforce Airport established rules and regulations that govern the operation of the airfield and airport employees. Interpret and adhere to all federal, state, and local regulations to ensure the safety and security of all persons and resources on airport property.
3. Formulate comprehensive and concise communications in both oral and written form. Completes all required documentation.
4. Ability to respond calmly and effectively during emergency and irregular operations incidents following NIMS/ICS structure.
5. Support snow, wildlife and construction related duties. Completes all required Part 139 initial and recurrent training in a timely manner.
6. Supports other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.
7. Other duties as assigned.
Knowledge, Skills & Abilities
• Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio.
• Skills to communicate clearly and effectively in writing.
• Skills to effectively organize data and prioritize resources during routine and special operations.
• Ability to work independently or as part of a team.
• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
• Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.
Physical Requirements:
Works mainly outside or within a vehicle. Spends about 75% of the time sitting, standing and walking. The remainder of the time could be spent bending, reaching, twisting or driving. Must be able to walk up to one mile and drive up to 25 miles daily. Lift up to 25lbs for short distances, and lift and carry 5 lbs for up to 100 yards. Must be able to climb and descend stairs, perform inspections on foot and in a vehicle, operate various features of the terminal facility, including elevators, escalators, lighting, automatic doors and security gates. Must be able to operate and monitor communications equipment, such as computers, radios and telephones. May be exposed to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces and excessive noise.
Preferred Qualification
Associate's degree in Aviation Management, or related field and one year experience at an FAR Part 139 commercial service airport in a position in airport operations, airport safety/security, or airline ramp operations.
Minimum Qualifications
High School Graduate or Equivalent and one year related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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